So I recently made a trip to my closest Apple store which is 3 hours away. I was in the area on business and thought I would get my iPhone 5 swapped out as it's locked button is failing. To be fair I didn't book a store appointment, as the Apple rep on the phone told me I coud just drop in as the phone would need to be swapped and would only take 5 mins. I spoke with the employee who was managing the genius desk, he looked at the phone and said it would need to be replaced and that it should only take 5 mins. He then look at his iPad and said he had no appointments I explained I lived about 3 hours away and really needed this fixed. He gave me a blank look a said nope you need an appointment. I left the store and tried the second Apple store in the area which was about 20 mins away, I spoke with the rep there who also didn't have any appointments. However this rep actually did try and help me, he found a spare person and got my phone swapped out. So anyone had any really good or bad experiences with Apple Stores?