apple store ip5 replacements - are they brand new out of retail box?

[araBM0ney]

hi,

like many others, my ip5 32gb black att was scratched/scuffed out of the box. i am still within my 30 day return period. my question is, if i make a genius bar appointment and bring my phone in, will they give me a brand new ip5 out of the retail packaged box? or will it be a replacement phone from one of those generic boxes? even if the generic box contains a "new" ip5, i dont feel comfortable trading in my current one which was brand new out of the retail packaging for one from a generic box. what have your experiences been? were you given brand new devices?

thanks

 

[ROLLTIDE1]

generic box with no accesories

 

[cababah]

Replacement phones are just that, phones only and no retail box. They come from different boxes set aside for the sole purpose of being a replacement. This early in the production, any replacement you get should be brand new and not a refurb.

I hear there is a way to tell if it is a refurb based on the serial number but I can't comment on that.

 

[sluggozmom]

I think you'll need to do a return and get in line if you want a new box.

 

[itjw]

Nope, dirty refurb.

After all, you're exchanging a used phone, why not be happy just getting one that works back?

Or do you "deserve" a new one?

These threads are ridiculous. Half the time people can't even tell and just want fellow ocd'ers to reassure them it's brand new instead of a dreaded refurb. They'd never know otherwise.

Apple has already "recycled" most of the "scuff gate" phones. Hope you're all happy . You're now doomed to get a slimy icky refurb white box.

Only way around it is a full return for a full retail boxed phone. Otherwise you'll always wonder and it'll drive you insane right?!

 

[Defender2010]

Currently the replacements are new. It's to early in the production cycle for refurbs.

 

[MacBreezy]

No worries, they are all brand-new.