Apple store iPhone 4 replacing policy varies?

Discussion in 'iPhone' started by steamtoy, Mar 30, 2011.

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  1. steamtoy, Mar 30, 2011

    steamtoy macrumors regular

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    #1
    I recently found my iPhone 4 camera always give me a green spot in my pictures. So I ended up in the w14th apple store NYC at 9am.

    The lady from genius bar didn't even intend to do hardware test. She took a look at my pictures and said it's not an issue. She denied my request for replacement and wouldn't do anything to help me with this. So I walked out with anger and thought I might try another store.

    I came to soho store 1 hour later. The genius took a look at same pictures and said he has seen this issue before and will run a hardware test then get me a replacement. So in the end I have my iPhone 4 simply replaced at soho store.

    I'm just confused why the genius from w14st store refused to acknowledge the issue and do something for me. She could at least do some hardware test then tell me if it's an issue or not. I wonder is there any individual store policy for each store?
     
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  2. 87am, Mar 30, 2011

    87am macrumors regular

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    Feb 27, 2011
    #2
    Same for every store. She was wrong, probably hoping you woukd just go away and save apple a few dollars.
     
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  3. AndrewR23, Mar 30, 2011

    AndrewR23 macrumors 68040

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    #3
    + every iPhone 4 has this issue, some less than others.
     
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  4. Givmeabrek, Mar 30, 2011

    Givmeabrek macrumors 68040

    Givmeabrek

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    NY
    #4
    True, all the phones have this issue. It's more of a fluorescent light issue than an iPhone issue. No point in repeating the details for the umpteenth time but try different lighting. :cool:
     
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  5. D3lta, Mar 30, 2011

    D3lta macrumors 6502a

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    #5
    I've never seen a green blob on pictures I've taken with my iPhone 4, under any type of lighting.
     
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  6. Pink∆Floyd, Mar 30, 2011

    Pink∆Floyd macrumors 68020

    Pink∆Floyd

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    #6
    ALL iPhone 4's have this.

    If you haven't experienced this, then you haven't been taking pictures under fluorescent lighting...
     
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  7. SomeDudeAsking, Mar 30, 2011

    SomeDudeAsking macrumors 65816

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    #7
    First off, stop calling them "genius".
     
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  8. eastercat, Mar 30, 2011

    eastercat macrumors 68040

    eastercat

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    #8
    You could've asked to speak to her supervisor and told that person that the genius refused to do a hardware test. It helps if you have sample pictures that obviously show the problem.
     
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  9. Sedrick, Mar 30, 2011

    Sedrick macrumors 68030

    Sedrick

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    Nov 10, 2010
    #9
    haha, that's what I was thinking.

    Any links to this "green blob" issue?
     
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  10. mtnDewFTW, Mar 30, 2011

    mtnDewFTW macrumors 6502a

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    San Francisco, CA
    #10
    You should've asked for a second opinion from another genius. Too late now I guess. But this is something my iPhone has too.. it's pretty annoying. Only happens when I take a picture of some solid color, other than black, in a room that has florescent lights.
     
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  11. iApples, Mar 30, 2011

    iApples macrumors 65816

    iApples

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    #11
    I stopped going to laser quest a long time ago.
     
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