Apple store iPhone 4 replacing policy varies?

Discussion in 'iPhone' started by steamtoy, Mar 30, 2011.

  1. steamtoy macrumors regular

    Joined:
    Dec 22, 2006
    #1
    I recently found my iPhone 4 camera always give me a green spot in my pictures. So I ended up in the w14th apple store NYC at 9am.

    The lady from genius bar didn't even intend to do hardware test. She took a look at my pictures and said it's not an issue. She denied my request for replacement and wouldn't do anything to help me with this. So I walked out with anger and thought I might try another store.

    I came to soho store 1 hour later. The genius took a look at same pictures and said he has seen this issue before and will run a hardware test then get me a replacement. So in the end I have my iPhone 4 simply replaced at soho store.

    I'm just confused why the genius from w14st store refused to acknowledge the issue and do something for me. She could at least do some hardware test then tell me if it's an issue or not. I wonder is there any individual store policy for each store?
     
  2. 87am macrumors regular

    Joined:
    Feb 27, 2011
    #2
    Same for every store. She was wrong, probably hoping you woukd just go away and save apple a few dollars.
     
  3. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #3
    + every iPhone 4 has this issue, some less than others.
     
  4. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #4
    True, all the phones have this issue. It's more of a fluorescent light issue than an iPhone issue. No point in repeating the details for the umpteenth time but try different lighting. :cool:
     
  5. D3lta macrumors 6502a

    Joined:
    Feb 27, 2008
    Location:
    Cupertino, California
    #5
    I've never seen a green blob on pictures I've taken with my iPhone 4, under any type of lighting.
     
  6. Pink∆Floyd macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #6
    ALL iPhone 4's have this.

    If you haven't experienced this, then you haven't been taking pictures under fluorescent lighting...
     
  7. SomeDudeAsking macrumors 65816

    Joined:
    Nov 23, 2010
    #7
    First off, stop calling them "genius".
     
  8. eastercat macrumors 68040

    eastercat

    Joined:
    Mar 3, 2008
    Location:
    PDX
    #8
    You could've asked to speak to her supervisor and told that person that the genius refused to do a hardware test. It helps if you have sample pictures that obviously show the problem.
     
  9. Sedrick macrumors 68030

    Sedrick

    Joined:
    Nov 10, 2010
    #9
    haha, that's what I was thinking.

    Any links to this "green blob" issue?
     
  10. mtnDewFTW macrumors 6502a

    Joined:
    Oct 26, 2009
    Location:
    California
    #10
    You should've asked for a second opinion from another genius. Too late now I guess. But this is something my iPhone has too.. it's pretty annoying. Only happens when I take a picture of some solid color, other than black, in a room that has florescent lights.
     
  11. iApples macrumors 65816

    iApples

    Joined:
    Mar 24, 2011
    #11
    I stopped going to laser quest a long time ago.
     

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