Other Apple Store iPhone 6s battery replacement

Discussion in 'iPhone' started by an-other, May 20, 2018.

  1. an-other macrumors 6502

    Joined:
    Aug 12, 2011
    #1
    I took advantage of my the iPhone 6s battery replacement program yesterday. I'm not sure I needed to do so, however at that price it made sense to me.

    I made a Genius Bar appointment, was about five minutes late, and both staffers I talked to were very gracious. It was clear everyone was rushed with the volume of business they do, however I was pleased with the attention and thoroughness demonstrated. (I kind of wanted to say I know this stuff based on all my accumulated apple knowledge.) The last thing they said: "we may not be able to successfully replace things. We're responsible for the hardware not for any data loss." I did back up my old phone to a Mac and iCloud the night before. I handed over my iPhone and had an excuse to spend 90 minutes in the store.

    Upon return I was greeted with the bad news: They broke my phone repairing it. The camera didn't survive the operation. They handed me a shiny 6s (couldn't tell if it was new or refurbed, likely refurb) and sat me down at a table to restore it. To my horror I couldn't find any of my back-ups. I especially started to have a mild freak out as my AppleWatch move streak is over 800 days, and didn't want to lose that information. (it may be retrievable in the cloud, but you don't always think clearly in those situations. Nevertheless, this was my internal discussion. I said nothing to an Apple employee about my anxiety.)

    I knew I had an iTunes back-up, so I left and headed home.

    The root cause of my issue is the iOS on the replacement phone was not upgraded to current, so my "current" iOS back-up could not be read. At the Apple Store I had done a partial set-up, and that did cause some issues with the iTunes restore. Erasing my phones (also referred to as Restore in iTunes allowed things to move forward. A sign on to the Apple ID (not as easy as you might think if you have a few of them!) caused the watch to re-pair.). My streak was saved.

    This is a case of everything being obvious once you've done it. I won't share how long it took me to get to resolution over my personal embarrassment. My guidance would be :
    • make an iTunes and iCloud backup for your phone before bringing it in for any service. You may want to consider multiple ones if your have say a week before your service appointment. You can never have enough.
    • Make a not of your iOS you're using, especially if you don't run the latest version. I was latest which made thing easier.
    • if you're having issues restoring your phone. Remain calm. Apple is really good at this stuff! Make sure you're running the same iOS as your backup.
      • You may need to upgrade your iPhone iOS. If you do, immediately reset the phone so other things you did during your "first go" are erased. Resetting the phone keeps the iOS you upgraded it to.
    • just follow the instructions from there.
    I know this is applicable to an iPad, too.

    Some random thoughts about the 90 minutes in the Apple Store:
    • crazy volume of people and employees. I remember all the experts laughing at Apple when they announced they were doing retail stores. It's hard to imagine how these aren't a major boost to the Apple Brand.
    • Was crazy tempted to get a space grey Magic Mouse. The $20 premium rubbed me the wrong way (that's just me. Buy it if you like it. It's way cool.) I'd probably spend the premium if it were a RED one. I have three mice on my desk, and I'd welcome a more elegant solution to the duct tape identification them. Did I mention it was cool above, too?
    • Spent an hour or so on the iMac Pro. Dare I say it's almost too fast. I found apps and things were happening just by mouse location. Perhaps there's a setting impacting this under accessibility. There's no question for me the speed is obvious.
    • Disappointing they don't have pro apps on the iMac Pros in the store. I made an iMovie with their clips and photos. I would have liked to have seen the performance with Final Cut.
    • Wash your hands or use Purel when leaving. You don't have to be a germ-phobe to understand why.
    I hope my iPhone experience saves someone time.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Apple customer service fails at times. However, I still think they are the best all across the board.

    Glad to read they were A+ for you.
     
  3. magicschoolbus macrumors 65816

    magicschoolbus

    Joined:
    May 27, 2014
    #3
    Wow. In all honesty I’m shocked you didn’t demand a new iPhone. If Apple broke my phone and handed me a refurb I would be furious and demand the store give me a brand new 6s or the cash equivalent down on a new iPhone. No way I would have walked out with a refurb after breaking something I own. That’s insane.
     
  4. tonybarnaby macrumors 65816

    Joined:
    Dec 3, 2017
    #4
    That’s how it works.
     
  5. an-other thread starter macrumors 6502

    Joined:
    Aug 12, 2011
    #5
    I gave the phone a thorough look over. I couldn't tell if it was a new or refurb. I'm guessing it's refurb as it came in a white box. It had safe screen plastic on it.

    I would've raised a fuss if I can see any imperfections, chips, etc. No charge, either.
     
  6. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #6
    A new one to replace a two and a half year old phone? LOL
     
  7. magicschoolbus macrumors 65816

    magicschoolbus

    Joined:
    May 27, 2014
    #7
    Sounds insane - but if I paid 600$ for an iPhone 6s over the course of 2 years and I took it in to get it replaced, and the store broke it; I would expect to be refunded by the store for the full amount paid of the phone. Not what it's worth "now".
     
  8. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #8
    The service and warranty terms preclude Apple from having this obligation.
     
  9. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #9
    If they provide you with a new one, you're coming out ahead of the deal...I would praying that they did break my phone.
     
  10. davidmartindale macrumors regular

    davidmartindale

    Joined:
    Jan 28, 2011
    Location:
    PNW, USA
    #10
    Dude...
    A: Refurbs go through MORE inspections and QC than a brand new Phone
    B: As chrfr stated, the T&C of repairs exclude that obligation

    C: "Sounds insane - but if I paid 600$ for an iPhone 6s over the course of 2 years and I took it in to get it replaced, and the store broke it; I would expect to be refunded by the store for the full amount paid of the phone. Not what it's worth "now"."

    Does sound insane.
     
  11. wproct macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #11
    an-other, you gave a good review of your experience at the Apple Store. I enjoyed reading it. Refurb or not, I'm sure you got a good 6s.
     
  12. Hicksmat1976 macrumors regular

    Hicksmat1976

    Joined:
    Jul 12, 2016
    Location:
    Middleton, England
    #12
    I had a battery replacement done on my iPhone 6S plus in Manchester UK yesterday. I dropped it off and was told to come back in an hour and when I came back I noticed on the paperwork that it had also had a screen replacement (and therefore also a home button/fingerprint sensor replacement as that is part of the screen part apparently). I was informed the screen failed at some point during the battery replacement, and they replaced it (this was out of warranty) with no additional cost to me. I paid my £25 for the battery (the waived screen replacement cost was around £160!) and went on my way.

    I imagine they have damaged the screen themselves during the replacement procedure. What do you think?

    Matt
     
  13. BugeyeSTI macrumors 68020

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #13
    They probably cracked it during removal.. I’m surprised they didn’t just give you a replacement phone instead
     
  14. karmatourer macrumors 65816

    karmatourer

    Joined:
    Oct 18, 2011
    Location:
    In my house
    #14
    That is hilarious! Thanks for the laugh.
     
  15. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #15
    You have no choice. That is except to take your now broken iPhone home.
     
  16. pika2000 macrumors 601

    Joined:
    Jun 22, 2007
    #16
    Huh? You want them to give you money? What kind of logic is that? And no, Apple is not giving whatever the phone worth now. Apple gave him back the exact replacement of his 6S. It's a different story if Apple just gave him a $200 store credit and told the OP to buy a new phone, but no, Apple literally gave him another 6S.
     

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