Apple Store Issue and Hidden Question

as for the physical condition of your mac, i can understand your disappointment in such as anyone would most likely like to keep their computer in the best condition possible, and furthermore you don't think it was your fault, but hey, it's just a tiny ding. i almost didn't see what you were talking about from the first picture. again while i understand the urge to, there's not much of a motive to complain...i would just roll with it. there's no real reason to do anything other than the "don't erase data" option when erasing your hdd unless you have really sensitive information on it that you don't want recovered. multiple pass erases can take hours upon hours. hope this helps.

 

Well said.

 

I would go back there and see what they say, can't hurt.

 

pretend the ding falls into the 10% chance that you did it and get on with your life

 

"don't erase data" will just clear the hd while the multiple pass erases write 0s over the an amount of times corresponding to the amount of passes you select. again, not really necessary unless you have sensitive data. the installment of a program most likely doesn't warrant this, but hey, don't let me stop you. depending on the size of your hdds taken up space, the pass erases will take less time if your hd isn't filled much.

as far as it "not hurting" to go back and say something about it, i'm not so sure about that. it would be really awkward in the least, i mean, who even notices damage like that when they cause it? i am not saying they will deny causing it, but it may seem kind of rude of you to go in and complain about a ding that they supposedly caused. it could have potential to even put you on bad terms with whomever you get depending on how assertive you get over that little damage. not worth it imo.

 

Just happened to spot this thread as I am about to go to the Genius bar to fix my boot problem. Probably because I am as paranoid as the OP, the moment when I looked at the picture, I already spotted the blemish. The black plastic portion of Macbook Pro and the Air are the most fragile place where you get blemish.

If I were you, it doesn't hurt to raise your concern to the Apple Store which you suspect the damage was caused.

This kind of blemish is exactly what I am concerned at the moment. I would tell them upfront, before the computer is taken to the back end of the store, that I am very paranoid and let them check how pristine the condition of the computer, before any work is done. Hopefully they would be more careful and it is also fair to them. Every one has a different expectation/definitio of what a blemish is and they should respect that.

IMO. Apple notebooks are considered premium notebooks and so a higher level of service would be expected. Just like you go to a dealership and you are paranoid about small swirls and scratches, I don't think it would jeopardize the relationship if expectations are bought up front.

 

it would bother the hell out of me but i would have checked it before leaving the store. so im sorry but im going to say your fault because personally i know im terribly OCD and id never leave with my 2k$ machine without inspection but since you say you might have hit it with the charger in your haste i would not complain.

no movie is worth my MBP's condition sorry.