Apple Store Issue and Hidden Question

[theturtle]

hey guys,

ive been using my 2011 13 inch pro for the past 2 weeks. Its in FLAWLESS condition. I went into the apple store today cause i needed to reformat it (asked this question here but long story short, i lost my OEM disk). When I picked up the comp 45 minutes later I didn't have a chance to check it out cause i was late to a movie. After the movie, i thoroughly checked out the comp and i saw one blemish that im 90 percent sure that they made it. I checked the computer before i dropped it off and it wasn't there so either they made the ding or the charger did when i put it in the box, but still. im assuming they made it. is this damage small enough to get over or should i go back and complain. im just afraid that its so small that they can say it was my fault.

its that little dent on the black part. i can't lie, im kind of sad that i gave them a pristine comp and got back a comp with a ding (albeit a teeny mark).

my second question is about hidden or any other prevent thief mac type programs. i installed the program on my comp and uninstalled it but im a bit paranoid that it left traces inside the system files. i want to completely get rid of it. do you guys think it'll be completely gone if i do a low level reformat (the lowest type of erase that takes like 2 minutes and not the zero out data stuff) or do i have to do the heavy duty erase.

i want to start FRESH, no traces of any programs. have all my data backed up on time machine. will a low level wipe do that or will low level wipes leave pieces of data (which i assume is why people say to do the multiple pass erase)?

sorry for the noobish questions.

added a poll so u guys can make fun of me

edit:
forgot to add why im paranoid about traces. if i do put a "firmware password" does that prevent me from installing/reformatting in general or does that mean when i reinstall snow leopard, it won't be fresh and would have traces of the app and still be active.

 

[Dark Void]

as for the physical condition of your mac, i can understand your disappointment in such as anyone would most likely like to keep their computer in the best condition possible, and furthermore you don't think it was your fault, but hey, it's just a tiny ding. i almost didn't see what you were talking about from the first picture. again while i understand the urge to, there's not much of a motive to complain...i would just roll with it. there's no real reason to do anything other than the "don't erase data" option when erasing your hdd unless you have really sensitive information on it that you don't want recovered. multiple pass erases can take hours upon hours. hope this helps.

 

[saberahul]

as for the physical condition of your mac, i can understand your disappointment in such as anyone would most likely like to keep their computer in the best condition possible, and furthermore you don't think it was your fault, but hey, it's just a tiny ding. i almost didn't see what you were talking about from the first picture. again while i understand the urge to, there's not much of a motive to complain...i would just roll with it. there's no real reason to do anything other than the "don't erase data" option when erasing your hdd unless you have really sensitive information on it that you don't want recovered. multiple pass erases can take hours upon hours. hope this helps.

Well said.

 

[skapple85]

I would go back there and see what they say, can't hurt.

 

[theturtle]

as for the physical condition of your mac, i can understand your disappointment in such as anyone would most likely like to keep their computer in the best condition possible, and furthermore you don't think it was your fault, but hey, it's just a tiny ding. i almost didn't see what you were talking about from the first picture. again while i understand the urge to, there's not much of a motive to complain...i would just roll with it. there's no real reason to do anything other than the "don't erase data" option when erasing your hdd unless you have really sensitive information on it that you don't want recovered. multiple pass erases can take hours upon hours. hope this helps.

thanks for the reply. yeah :/ i guess its something i have to live with. i am a tad bit disappointed though.

but the "dont erase data" and the multiple pass does the same thing though right? it'll completely wipe the hard drive of apps and its traces right?

 

[Apple OC]

pretend the ding falls into the 10% chance that you did it and get on with your life

 

[Dark Void]

thanks for the reply. yeah :/ i guess its something i have to live with. i am a tad bit disappointed though.

but the "dont erase data" and the multiple pass does the same thing though right? it'll completely wipe the hard drive of apps and its traces right?

"don't erase data" will just clear the hd while the multiple pass erases write 0s over the an amount of times corresponding to the amount of passes you select. again, not really necessary unless you have sensitive data. the installment of a program most likely doesn't warrant this, but hey, don't let me stop you. depending on the size of your hdds taken up space, the pass erases will take less time if your hd isn't filled much.

as far as it "not hurting" to go back and say something about it, i'm not so sure about that. it would be really awkward in the least, i mean, who even notices damage like that when they cause it? i am not saying they will deny causing it, but it may seem kind of rude of you to go in and complain about a ding that they supposedly caused. it could have potential to even put you on bad terms with whomever you get depending on how assertive you get over that little damage. not worth it imo.

 

[theturtle]

"don't erase data" will just clear the hd while the multiple pass erases write 0s over the an amount of times corresponding to the amount of passes you select. again, not really necessary unless you have sensitive data. the installment of a program most likely doesn't warrant this, but hey, don't let me stop you. depending on the size of your hdds taken up space, the pass erases will take less time if your hd isn't filled much.

as far as it "not hurting" to go back and say something about it, i'm not so sure about that. it would be really awkward in the least, i mean, who even notices damage like that when they cause it? i am not saying they will deny causing it, but it may seem kind of rude of you to go in and complain about a ding that they supposedly caused. it could have potential to even put you on bad terms with whomever you get depending on how assertive you get over that little damage. not worth it imo.

haha even i have to admit, very well written.

 

[theturtle]

thats kind of surprising. i didn't think that many people would say to go complain to apple

 

[alau0115]

Just happened to spot this thread as I am about to go to the Genius bar to fix my boot problem. Probably because I am as paranoid as the OP, the moment when I looked at the picture, I already spotted the blemish. The black plastic portion of Macbook Pro and the Air are the most fragile place where you get blemish.

If I were you, it doesn't hurt to raise your concern to the Apple Store which you suspect the damage was caused.

This kind of blemish is exactly what I am concerned at the moment. I would tell them upfront, before the computer is taken to the back end of the store, that I am very paranoid and let them check how pristine the condition of the computer, before any work is done. Hopefully they would be more careful and it is also fair to them. Every one has a different expectation/definitio of what a blemish is and they should respect that.

IMO. Apple notebooks are considered premium notebooks and so a higher level of service would be expected. Just like you go to a dealership and you are paranoid about small swirls and scratches, I don't think it would jeopardize the relationship if expectations are bought up front.

 

[ZombieZakk]

it would bother the hell out of me but i would have checked it before leaving the store. so im sorry but im going to say your fault because personally i know im terribly OCD and id never leave with my 2k$ machine without inspection but since you say you might have hit it with the charger in your haste i would not complain.

no movie is worth my MBP's condition sorry.