So, I recently was so happy to see that Apple was going to replace because of this widespread issue of yet another graphics problem with Macbook Pros. Basically the screen goes black randomly, very often, when using the discrete card and the only way to fix it is to reboot and the only way to prevent it is to use the Intel chip only https://discussions.apple.com/thread/3191083?start=0&tstart=0. I got my logic board replaced but another problem came up. Sometimes the screen would turn black from sleep and will not wake (this has happened only twice though since repair) and another problem is the screen will freeze and the only thing that will move is the cursor. I naturally was frustrated because I just want a computer that works as advertised. I didn't know what to do so I just sent an email to the Apple Store that repaired my computer. Surprisingly, I got a reply from the manager: Mr [redacted]: My name is Matt, I am one of the Managers here at Richmond, and would like to connect with at a time that is convenient for [sic], please provide [sic] with a phone # and a time to get in touch and I will call you to discuss further. Thanks! [Manager] I provided my contact info and availability but didn't receive a call for 4 days. I had to email again and reply, after which the manager apologized by email and asked if he could contact me the next day. He called me at 8:30 PM and asked about my particular issues and he told me to set up an appointment and that he would leave some notes. So I scheduled an appointment for the next day but the Genius didn't even seem to know what I was talking about. It didn't seem like the manager even did anything. I could've just set up a Genius appointment myself. I'm not greedy, and I don't expect a new computer, but I just wanted to see what options I have for fixing my computer instead of keep on replacing logic boards. The Genius just told me that the freezing was probably a software issue and said the diagnostic tests didn't show any hardware problems. I reluctantly went home and didn't just archive and install as suggested, but erased my hard drive and did a clean install of Lion. Within half and hour of reinstalling programs, the computer froze again and only the cursor would move. I also noticed a screw was missing from my bottom case. This prompted me to email the manager again and ask if I should just keep going through logic boards. The manager apologized again and sent this email: Hi [Redacted], I'm sorry to here [sic] that we have been unable to resolve your issues. Let me know when I can call you and we can discuss this further. [Manager] It has been 3 days and still no call. How should I go about in handling this? It doesn't seem like the manager is very involved and his emails seem unprofessional and are full of mistakes. I just don't get the impression that the Apple Store is very professional. At least a follow up email saying how the store is busy and will call me back later is better than just cutting off communication. I don't want to keep emailing and be a pest, but at least give me some closure.