iPhone X Apple store my devices list

Discussion in 'iPhone' started by purpleparrotuk, Sep 18, 2018.

  1. purpleparrotuk macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #1
    I had my phone replaced by Apple on Sunday. When I look at the “my devices” of the Apple store app it lists my phone but doesn’t see it as an iPhone X. This means the app doesn’t suggest accessories etc. iTunes and icloud recognises it but the Apple store doesn’t.
    Should I bother asking the Apple shop about it ? I’m not sure why it’s not recognising it.
     
  2. purpleparrotuk thread starter macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #2
    Can people with an X confirm that they can see their phone is an X and select accessories in the Apple store app?
     
  3. nlkccom macrumors 6502a

    Joined:
    Sep 18, 2008
    #3
    I see my X in the apple store app.
     
  4. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #4
    I can see my X and can also select accessories
     
  5. purpleparrotuk thread starter macrumors 6502a

    purpleparrotuk

    Joined:
    Jun 26, 2010
    #5
    Thanks. It shows fine in iCloud devices so don't know why it's not working in the app. Not the end of the world but pretty strange
     
  6. MrJM macrumors 6502

    MrJM

    Joined:
    Jan 15, 2012
    #6
    My X used to do this sporadically, some days it would recommend accessories, other days it wouldn’t and would say “we cannot find any accessories for this device”. Never really bothered me as I rarely use the apple store app!
     
  7. mdlooker macrumors 65816

    mdlooker

    Joined:
    Mar 7, 2011
    Location:
    US
    #7
    Yes, I can see mine.
     

Share This Page

6 September 18, 2018