Apple store policy on returned devices

Discussion in 'Apple, Inc and Tech Industry' started by jj48, Apr 10, 2012.

  1. jj48 macrumors regular

    Joined:
    Oct 15, 2011
    Location:
    UK
    #1
    This is a topic that I've been thinking about a bit lately. It is particularly relevant because of all the stories we have been hearing about returned iPads lately (overstocked resellers, imperfect screens etc.).

    My question is:

    What is Apple retail store policy for recycling/reselling returned devices (not just iPads)? Are the devices which are returned to Apple sold later as refurbs or checked and repackaged as new?

    It may seem like a dumb question, but I am curious so I had to ask!
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Depends on how badly the device is damaged or malfunctioning, obviously.
     
  3. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #3
    I don't think that they can legally do this.
     
  4. jj48 thread starter macrumors regular

    Joined:
    Oct 15, 2011
    Location:
    UK
    #4
    That's exactly what I was thinking. So the answer is refurbs or stripped for working components then?
     
  5. /user/me macrumors 6502

    Joined:
    Feb 28, 2011
    #5
    If they strip them down, what's the problem with sticking an old fan in a new unit and saying that the unit is new?
     
  6. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #6
    If the package is unopened, then I'm guessing they could sell it as new.

    Otherwise, or if they cannot tell, they would sell as refurbished.
     

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