Apple store refuses to replace battery?

Discussion in 'MacBook Pro' started by akad, Sep 24, 2012.

  1. akad macrumors member

    Jan 27, 2010
    Today, i took in my 2010 macbook pro to an apple store via appt, to get the battery replaced. BTW im willing to pay the 130 or whatever it costs. However, the genius refused to replace the battery without fixing a small dent that is on the back corner of the display...

    FIRST, is that normal? Do i really have to fix a cosmetic thing to get my battery replaced?

    Second, what is the LOGIC behind that?

    Appreciate your responses.. maybe i should try another apple store, if its not somewhere in the policy... I dont know, it just sounds ridiculous to me.
  2. Dark Void macrumors 68030

    Dark Void

    Jun 1, 2011
    Cimmerian End
    Not sure on the technicalities but that seems ridiculous to me as well.
  3. minifridge1138 macrumors 6502a

    Jun 26, 2010
    First, yes that seems odd to me.
    Second, stay calm and remain polite.
    Third, ask to talk a manager or supervisor (politely). Ask why they insist on fixing a cosmetic issue before working on the battery.
    Fourth, are you still under apple care?
  4. T5BRICK macrumors G3


    Aug 3, 2006
  5. SellYourMacBook macrumors member

    Feb 18, 2012
    if Apple refuses to help, do a quick search on eBay and get a oem apple battery for less than half the price.

    search "a1278 oem battery"
  6. Mrbobb macrumors 601

    Aug 27, 2012
    Sounds odd. Tell the guy "hey, am going to sign a waiver that it's an existing dent so Apple is not responsible."

    Unless, the dent is in such a place when they open it, it's going make it worse or it's gonna end up damaging something in the process, reason being.
  7. akad thread starter macrumors member

    Jan 27, 2010
    not under apple care. plus the dent is on the display bezel, removing the rear panel will not affect it.
  8. blkmac macrumors newbie

    Sep 21, 2012
    They're trying to pull one over on you. Honestly, just ask to speak to a manager and go from there. That's ridiculous, especially if you don't mind paying.
  9. vistadude macrumors 65816

    Jan 3, 2010
    Are they charging you extra to fix the dent?

    Maybe they just want to fix two problems at once, or maybe it's a recall.
  10. akad thread starter macrumors member

    Jan 27, 2010
    yep, the guy was like: "yeah, we need to replace both the top and bottom casing, and man that is going to be expensive.. you should probably take it to an authorized apple dealer"
  11. heisenberg123 macrumors 603


    Oct 31, 2010
    Hamilton, Ontario
    if this is a true story it really makes no sense to me
  12. Puevlo macrumors 6502a

    Oct 21, 2011
    Sounds notoriously shifty to me. Tell them they are obligated to fix the battery regardless of the dent.

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