Apple Store repair question... broken upon return from repair

Discussion in 'Buying Tips and Advice' started by MrXiro, Apr 5, 2011.

  1. MrXiro macrumors 68040

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #1
    Hey all,

    I'm not sure what section to put this in so I apologize in advanced if this is in the wrong section.

    I just got my MBP yesterday for a repair of the 9400m flicker issue. So far it works fine but now I noticed that the Superdrive is acting up. It can't seem to take data discs... it seems to read single layer DVD movies just fine... but it spits out CD-RW and my system restore disc.

    I don't have applecare on my laptop and paid $310 to fix the 9400m issue... will they charge me again to fix the failed Superdrive?
     
  2. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #2
    They shouldn't. There is a 90-day period after the repair where they will cover repairs for free.
     
  3. MrXiro thread starter macrumors 68040

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #3
    Really? That's great! Thanks! I'll have to book another genius bar appointment.
     
  4. iStudentUK macrumors 65816

    iStudentUK

    Joined:
    Mar 8, 2009
    Location:
    London
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    Whoops, double post.
     
  5. iStudentUK macrumors 65816

    iStudentUK

    Joined:
    Mar 8, 2009
    Location:
    London
    #5
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

    Surely even Apple didn't offer a warranty it would be free anyway?! I know the US has weak consumer laws but this must surely be an open and shut case- you paid apple to fix something and then something else broke within 24 hours- bit of a big coincidence?
     
  6. MrXiro thread starter macrumors 68040

    MrXiro

    Joined:
    Nov 2, 2007
    Location:
    Los Angeles
    #6
    Well the uMBP of 2008 are known to have faulty disc drives... and I barely ever use mine... so it's quite possible that it was broken before I brought it in for them to fix the 9400m issue. Their diagnosis doesn't check if the drive works properly, they hardwire (in the ethernet port) a diagnostic check of the system's hardware and it just runs a scan to see if everything is "on/working" not if the drive itself actually "works". Which you can only tell if it is by putting a disc in, my best guess is a faulty laser on the thing.

    Read a few people with this problem on these forums in the last week.

    Hope they replace the drive for free for me. :)
     
  7. iStudentUK macrumors 65816

    iStudentUK

    Joined:
    Mar 8, 2009
    Location:
    London
    #7
    Well if it is a known fault that happened 24 hours after Apple handed back your MBP I'd refuse to pay for a new superdrive.
     

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