Apple Store Repair

Discussion in 'Mac Basics and Help' started by 2ThumbsDown, Dec 27, 2005.

  1. 2ThumbsDown macrumors newbie

    Dec 27, 2005
    I bought a new 2.3 dual-core powermac g5 off of amazon and 3 weeks later it died and wouldn't power up. I took it to the apple store to get fixed and they said it would be fixed in about a week and a half. Its going on 3 weeks now and I still don't have my computer back. Everytime I check on the status, either in store or over the phone, i get the same runaround answer, "the part was ordered and will be in tomorrow".

    I am in need of a computer but not sure what to do. Any advice would be greatly appreciated. Thanks
  2. jimsowden macrumors 68000


    Sep 6, 2003
    tell them your story. See if corperate can't get things moving. 3 weeks is way too long.
  3. Jovian9 macrumors 68000


    Feb 19, 2003
    Planet Zebes
    From what I understand with past experience: an unreasonable amount of time waiting on a part for a repair can lead to them issuing you a new machine. But I think it is 4 weeks from what I remember, that is what one Apple rep. told me when I was waiting for a new logic board for my former refurbished 17" RevA PB. I then called them the day that was exactly 4 weeks from the day I started the AppleCare case # and they were great about it and cancelled the repair and sent me a brand new 17" RevB PB.

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