Apple Store repair

Discussion in 'iMac' started by Sid The Kid, Jul 10, 2017.

  1. Sid The Kid Suspended

    Joined:
    Jul 10, 2017
    #1
    Hi,

    1- Do you think people at the Apple Store can do all the work if you ask them?

    Like remove HDD and put SSD. So no risks for the customer and if something breaks or the display is messed up then it's their fault.

    2- Do you think Apple would repair the iMac in case something bad happens while the customer tried by himself to remove the HDD and install SSD?

    I suppose it would be better to install stuff once the warranty expired? Because I doubt Apple wants to cover the repair price of something we break ourselves while the iMac is in warranty.
     
  2. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #2
    Opening the machine immediately voids the warranty. Apple will charge you for any repairs after that.
     
  3. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #3
    And will they remove HDD and install SSD for me ONCE the warranty expires?
     
  4. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #4
    I've never heard of Apple doing custom upgrades on older machines. Someone else can correct me if I'm wrong on that. They will repair out-of-warranty machines for a fee though.
     
  5. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #5
    W
    Even on the 2017 iMac?
     
  6. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #6
    On any Mac.

    Apple will customize the machine for you at the time of your order but will not add memory nor change disk configurations for you later, for fee or no.

    If you open the machine to attempt such alterations yourself, you void the warranty.
     
  7. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #7
    Oh okay. And obviously they will repair an iMac even if someone tried by himself to put SSD and failed AFTER warranty expires. So much bad things can happen during the procedure.
     
  8. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #8
    Apple will always repair a Mac, in or out of warranty. The only difference being whether they charge you for it or not.
     
  9. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #9
    Ok. Thanks.
     
  10. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #10
    The exception is that Apple will refuse to do work on certain age Mac computers, that Apple deems too old. I have had this happen to me.
     
  11. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #11
    Thanks for that clarification. Yes, not always but for machines not deemed obsolete.
     
  12. Fishrrman macrumors G4

    Joined:
    Feb 20, 2009
    #12
    OP wrote:
    "Do you think people at the Apple Store can do all the work if you ask them?"

    No. They will NEVER do this.

    "Do you think Apple would repair the iMac in case something bad happens while the customer tried by himself to remove the HDD and install SSD?"

    No again. You tinker with it and break it, then it's YOUR responsibility to pay and get it repaired.

    You've put up several posts about this in the past day or so.
    My advice:
    Don't do it, kid -- you're gonna break something...
     
  13. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #13
    Well, why wouldn't they remove HDD and put SSD for me if I'm willing to pay them?

    If something breaks because me trying to do the work by myself, well obviously they will fix it if I pay. I guess so no? They will ask me tons of questions on how it happened blablabla I know...

    I can even find some expert people who ca do the work. I mean experts who does the same thing as iFixit. (Not affiliated to Apple).
     
  14. trsblader, Jul 11, 2017
    Last edited: Jul 11, 2017

    trsblader macrumors 6502

    Joined:
    May 20, 2011
    #14
    They would likely refer you to an authorized 3rd party (if available in your area).

    There's a number of reasons why Apple may not do upgrades themselves but would do repairs. 1) Repairs are super simple as you are using parts known to be compatible already. Take item A out, put item A back in. 2) If everyone went to Apple to install that ram, can you imagine how backed up they'd get? 3) Avoids headaches from people who want to argue and fight about using some unknown 3rd party hardware but have Apple install and warranty the item and service. Also avoids people who are thinking a little too far outside the box and are trying to completely change and customize their setup in ways that might not only not work but end up causing more damage.

    I could also seeing Apple decline, or at least not guarantee repair if a user tried to upgrade anything and messed it up. They may agree to take it in, look at the issues and run diagnostic, and then decide if they will repair or not and then give you an estimated bill and timeline. I can't think of too many times this would happen unless you were playing around with 3rd party hardware and no longer had the original and they also had no original hardware in stock. A GPU for example if something got royally messed up and the original GPU is no longer available. They may run diagnostics and essentially declare it "totaled" or needing more repair then the unit is worth, and not want to repair it.

    If not Apple authorized, any work they do would also void your warranty immediately.
     
  15. Sid The Kid thread starter Suspended

    Joined:
    Jul 10, 2017
    #15
    Yeah but you still have to open the iMac to change RAM on those 2017 21.5" iMac. So much easier to do it on the 27" just open that thing behind the computer.

    Still risky to disassemble almost everything including the screen... if you mess with something you can have a display problem like the black vertical stripe messing up everything.
     
  16. trsblader macrumors 6502

    Joined:
    May 20, 2011
    #16
    I think you misunderstood. I was referencing Apple Store repair, NOT do it yourself. Your question was about why the Apple store would do repair's but not upgrades.

    To clarify my stance further, based on your other posts, I think you just need to save up and get what you want right away. Buying a base model and then ripping it open day 1, I'm assuming you're trying to bypass paying Apple's price for the SSD upgrade. Once you void the warranty and possibly damage something and have to pay Apple, you'd be ahead to buy it from Apple with the internal upgrades you want, including ram on the 21.5" models. If you have an authorized center do the upgrade so you can maintain warranty, once you buy the drive and pay their hourly labor rate which they'll likely charge you 2-3 hours worth of labor for, you'll be at the cost of just buying it from Apple.

    Seems like a lot of trouble and risk to MAYBE save $100 if you're lucky and if everything goes perfect.
     

Share This Page