Apple Store repairs

[bigMAC28]

a week and a half ago i dropped my iphone in the parking lot and shattered the screen. I took it to the apple store and paid 150 to get the screen replaced.(1st mistake) 4 days later i dropped it again and now i have a hairline crack diagonally across the screen. I ordered a kit on ebay with the glass and all the tools but whoever changed the glass at the apple store stripped one of the screws on the bottom so i cant get it out. I have a few questions.

1. i know i dont have proof, but is apple liable for the screw?
2. how much do those screws run?
3. do you think apple will just give me a do-over( probably not)

 

[Cubeeless]

Go to the applestore and talk to them. They should understand you and take care of that screw. maybe they would even replace your screen.

 

[Zmanbaseball2]

Well it voids warranty in the first place opening up the iPhone in the first place. You knowing that the screws are worn out is showing that you went to open the iPhone.


Sent from my iPod touch using Tapatalk 2

 

[bigMAC28]

Well it voids warranty in the first place opening up the iPhone in the first place. You knowing that the screws are worn out is showing that you went to open the iPhone.


Sent from my iPod touch using Tapatalk 2

Warranty has run out so that doesn't really matter.

 

[Applejuiced]

a week and a half ago i dropped my iphone in the parking lot and shattered the screen. I took it to the apple store and paid 150 to get the screen replaced.(1st mistake) 4 days later i dropped it again and now i have a hairline crack diagonally across the screen. I ordered a kit on ebay with the glass and all the tools but whoever changed the glass at the apple store stripped one of the screws on the bottom so i cant get it out. I have a few questions.

1. i know i dont have proof, but is apple liable for the screw?
2. how much do those screws run?
3. do you think apple will just give me a do-over( probably not)

1. Stop dropping your phone or get a heavy duty case. It will save you lots of headaches and money.
2. They're not warranting the screw. If there's an issue they will deal with removing the stripped screw if you pay to have the screen repaired again. Sounds like maybe you stripped the screw trying to remove it.
3. Apple will not replace the screen again for free if that's what you mean by a do-over.

 

[Merkie]

A single hairline crack is covered under warranty. You get 90 days warranty on repairs I believe.

 

[3rd Rock]

A single hairline crack is covered under warranty. You get 90 days warranty on repairs I believe.

Sorry, but he said his warranty ran out, and looks as if he hasn't learned about getting a case either. Bet he didn't get applecare + either. Wow, such simple things that could have been done to eliminate these problems.

 

[bmac4]

Apple diehards. You ready to do amaze me each day. Your loyalty and love for one company is beyond anything I have seen before. It sure does cloud your views on a lot of things. One of which is Apple is not perfect. They do make mistakes as much as most of you don't want to believe. The strip a screw they should have to stand behind that, and I am sure they will. Going and telling the OP that he shod get a heavy duty case and AppleCare+. There is really no point. What is done is done, and from what I see the OP is asking for nothing more than to have the screw fixed. He said "maybe" they will do a do over, but never once did I see him say he was going to demand a new screen. Get over yourselves, and give the OP a break. Also having a life outside of the Apple world might help a bit too.

 

[ucfgrad93]

1. Stop dropping your phone or get a heavy duty case. It will save you lots of headaches and money.
2. They're not warranting the screw. If there's an issue they will deal with removing the stripped screw if you pay to have the screen repaired again. Sounds like maybe you stripped the screw trying to remove it.
3. Apple will not replace the screen again for free if that's what you mean by a do-over.

Agreed. I'm sorry you are having such difficulties OP. I think you have a couple of options. First, take it to Apple and see what they can do for you. Second, send it to a third party repair shop.

Either way, you need to get a good case for it since you keep dropping it.

Good luck.

 

[Merkie]

Sorry, but he said his warranty ran out, and looks as if he hasn't learned about getting a case either. Bet he didn't get applecare + either. Wow, such simple things that could have been done to eliminate these problems.

His warranty on his phone ran out, but I figured he might not realize the repair has its own warranty as well.

 

[Applejuiced]

His warranty on his phone ran out, but I figured he might not realize the repair has its own warranty as well.

A cracked screen has no warranty.
If you get the screen replaced and a day later you drop it again and break the screen then you will have to pay again.

 

[lordofthereef]

A cracked screen has no warranty.
If you get the screen replaced and a day later you drop it again and break the screen then you will have to pay again.

I think he is saying that there is a 90 day warranty on any repair/replacement Apple performs that you paid for. Some Apple stores (based on what I have read here) will replace a warrantied screen that has a single (read: not spiderwebbed and not point of impact present) hairline crack free of charge (since this sort of damage can also be caused by pressure of the screen not being seated properly). Whether the latter is actual policy or not, I couldn't say (if I remember right, you are an Apple employee so you might know). But I have read many a case where people were told that this was "store policy".

 

[Applejuiced]

I think he is saying that there is a 90 day warranty on any repair/replacement Apple performs that you paid for. Some Apple stores (based on what I have read here) will replace a warrantied screen that has a single (read: not spiderwebbed and not point of impact present) hairline crack free of charge (since this sort of damage can also be caused by pressure of the screen not being seated properly). Whether the latter is actual policy or not, I couldn't say (if I remember right, you are an Apple employee so you might know). But I have read many a case where people were told that this was "store policy".

I don't know, if the screen stops working or there's discoloration, dead pixels, touch sensitivity issues they will replace it since those are considered manufacturer defects.
If the glass is cracked I doubt it but it also has to do with employee discretion. One time courtesy replacements can be given free of charge here and there. Just gotta get lucky I guess.
Cant hurt to try.

 

[Mr Rabbit]

What model iPhone is it?

Ever since the iPhone 4 single hairline cracks have been eligible for warranty service. That coverage may diminish if there are other signs of abuse (dents, scratches, etc) but assuming the phone looks to be in decent shape with only normal wear & tear then you should be able to get it covered.

You might have to push a bit to have it covered as honestly that one "loophole" can be easy to overlook or forget about but if the Genius digs through his resources he should be able to find a way to cover it.

Beyond that I would take it in anyway since it was just repaired several days ago. It has a 90 day warranty (which would cover the single hairline crack) and with the previous repair being so close I would expect the Genius or Family Room Specialist to make an exception.

 

[TheProFTW]

Apple diehards. You ready to do amaze me each day. Your loyalty and love for one company is beyond anything I have seen before. It sure does cloud your views on a lot of things. One of which is Apple is not perfect. They do make mistakes as much as most of you don't want to believe. The strip a screw they should have to stand behind that, and I am sure they will. Going and telling the OP that he shod get a heavy duty case and AppleCare+. There is really no point. What is done is done, and from what I see the OP is asking for nothing more than to have the screw fixed. He said "maybe" they will do a do over, but never once did I see him say he was going to demand a new screen. Get over yourselves, and give the OP a break. Also having a life outside of the Apple world might help a bit too.

Wow, I think you're in the wrong forum if you don't want people to be biased.

I do agree with what they said on the heavy duty case, if the guy drops his phone everyday, a case will actually save him from paying for a screen repair.

 

[bigMAC28]

1. Stop dropping your phone or get a heavy duty case. It will save you lots of headaches and money.
2. They're not warranting the screw. If there's an issue they will deal with removing the stripped screw if you pay to have the screen repaired again. Sounds like maybe you stripped the screw trying to remove it.
3. Apple will not replace the screen again for free if that's what you mean by a do-over.

For everyone else: I took my phone into the apple store today and asked the kid who was a punk to take a look at the screw. He Stormed off into the back and 15 minutes later he returned with new screws in it and said "good luck with the repair" had me enter my email address and that was it.(probably black listed me or something). I tried to change the screen myself and couldn't get the LAST screw out. So instead of stripping the screw I just put it all back together so it at least works. Now im sitting on an extra screen and i'm only out 25 bucks. Does anyone ever wish that they could just wipe their account clean and start over with apple? Thanks for all your help guys.

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What model iPhone is it?

Ever since the iPhone 4 single hairline cracks have been eligible for warranty service. That coverage may diminish if there are other signs of abuse (dents, scratches, etc) but assuming the phone looks to be in decent shape with only normal wear & tear then you should be able to get it covered.

You might have to push a bit to have it covered as honestly that one "loophole" can be easy to overlook or forget about but if the Genius digs through his resources he should be able to find a way to cover it.

Beyond that I would take it in anyway since it was just repaired several days ago. It has a 90 day warranty (which would cover the single hairline crack) and with the previous repair being so close I would expect the Genius or Family Room Specialist to make an exception.

iPhone 5

 

[.Asa]

I don't know, if the screen stops working or there's discoloration, dead pixels, touch sensitivity issues they will replace it since those are considered manufacturer defects.

My iPod touch has dead pixels and the screen flickers like an old fluorescent light. The guy at the apple store refused to replace it. And it's only a month old.
I think apple hates their loyal customers.

 

[TheProFTW]

My iPod touch has dead pixels and the screen flickers like an old fluorescent light. The guy at the apple store refused to replace it. And it's only a month old.
I think apple hates their loyal customers.

Go to another apple store.

 

[bigMAC28]

My iPod touch has dead pixels and the screen flickers like an old fluorescent light. The guy at the apple store refused to replace it. And it's only a month old.
I think apple hates their loyal customers.

I somewhat agree with you. You would think they would take into consideration how much a customer has spent in the store within a period of time or whatever. But it is what it is, they make really good stuff and they can do what they want with it.

 

[Applejuiced]

Go to another apple store.

I agree.
That's what I would do or go at a different time and hope you deal with someone nicer.

 

[scaredpoet]

The strip a screw they should have to stand behind that, and I am sure they will.

They will, if they are paid to repair the screen. Even out of warranty, the phone is not "user serviceable" and it's unlikely Apple is going to help someone else do the service.

It doesn't take a biased "Apple diehard" to recognize this. Nor is this a defense of the practice... it's simply an informed, educated guess at what the geniuses at the store are very likely (not) gonna do.

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My iPod touch has dead pixels and the screen flickers like an old fluorescent light. The guy at the apple store refused to replace it. And it's only a month old.

If it's a month old and the problems aren't clearly caused by water or physical damage, then it's under warranty. Go back and get them to fix it.

I think apple hates their loyal customers.

If they hated their loyal customers, they wouldn't be in business. Apple's always treated me right, and they've never asked how many products I've had to gauge my "loyalty" before doing what they're gonna do.

At the same time, it's clear that you get what you give. If you come in a huff, geared up for a fight and give the Apple store guys a hard time, they're not gonna bend over backwards for you, no matter how strongly you throw your "loyalty" into their faces.

 

[bmac4]

Wow, I think you're in the wrong forum if you don't want people to be biased.

I do agree with what they said on the heavy duty case, if the guy drops his phone everyday, a case will actually save him from paying for a screen repair.

Look I am not in the wrong forum. I love my iphone and I like a lot of Apple products. I am just so sick of coming on this forum and seeing people asking for help, and all you ever see is diehards telling them how Apple owns them nothing, and Apple did nothing wrong. In this case Apple stripped a screw. They should have to fix period. I don't care if the fix was out of warranty, or that the phone was dropped again. Apple made a mistake while repairing a phone. They should own up to it, and fix it.

 

[Merkie]

I think he is saying that there is a 90 day warranty on any repair/replacement Apple performs that you paid for. Some Apple stores (based on what I have read here) will replace a warrantied screen that has a single (read: not spiderwebbed and not point of impact present) hairline crack free of charge (since this sort of damage can also be caused by pressure of the screen not being seated properly). Whether the latter is actual policy or not, I couldn't say (if I remember right, you are an Apple employee so you might know). But I have read many a case where people were told that this was "store policy".

That's exactly what I'm saying. If theres no point of impact and the crack is only a single hairline crack, your screen will most likely be repaired under warranty.

 

[gnasher729]

Well it voids warranty in the first place opening up the iPhone in the first place. You knowing that the screws are worn out is showing that you went to open the iPhone.


Sent from my iPod touch using Tapatalk 2

He paid Apple for a repair. If one of the screws is worn out then it wasn't repaired properly. On the other hand, the people in the Apple Store should have the tools to remove a damaged screw in very short time.

I'd make an appointment, take the new screen with me, and they should replace the screw, and if you talk to them very nicely they _might_ replace the screen for you, considering that you had an awful lot of bad luck. (If you convince them that they _want_ to help you).