Apple store request assistance

Discussion in 'Apple, Inc and Tech Industry' started by aicul, Jun 3, 2011.

?

Was "request assistance" useful?

Poll closed Jul 3, 2011.
  1. Yes, the ipad based system ensured assistance arrived promptly

    1 vote(s)
    33.3%
  2. Yes, but the wait would have been shorter if I would have looked for assistance myself

    0 vote(s)
    0.0%
  3. No, because the person who showed up could not answer my questions

    0 vote(s)
    0.0%
  4. No, and I could see free staff not bothering to respobd to my call for help

    2 vote(s)
    66.7%
  1. aicul macrumors 6502a

    Joined:
    Jun 20, 2007
    Location:
    no cars, only boats
    #1
    Just a poll and experience thread further to a not so impressive reaction to selecting "request assistance" on the new ipad-info tablets in the Geneva, Switzerland store.

    Honestly do the store staff actually pay any attention to "request assistance"?
     
  2. RafaelT macrumors 65816

    RafaelT

    Joined:
    Jun 9, 2010
    Location:
    Lakeland, FL
    #2
    Give them a little bit of time to get used to it. I wonder how they are notified about a request pending.. if it is looking at a screen they may just need to receive further training to check their devices more often.
     

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