Apple store request assistance

Discussion in 'Apple, Inc and Tech Industry' started by aicul, Jun 3, 2011.


Was "request assistance" useful?

Poll closed Jul 3, 2011.
  1. Yes, the ipad based system ensured assistance arrived promptly

    1 vote(s)
  2. Yes, but the wait would have been shorter if I would have looked for assistance myself

    0 vote(s)
  3. No, because the person who showed up could not answer my questions

    0 vote(s)
  4. No, and I could see free staff not bothering to respobd to my call for help

    2 vote(s)
  1. aicul macrumors 6502a

    Jun 20, 2007
    no cars, only boats
    Just a poll and experience thread further to a not so impressive reaction to selecting "request assistance" on the new ipad-info tablets in the Geneva, Switzerland store.

    Honestly do the store staff actually pay any attention to "request assistance"?
  2. RafaelT macrumors 65816


    Jun 9, 2010
    Lakeland, FL
    Give them a little bit of time to get used to it. I wonder how they are notified about a request pending.. if it is looking at a screen they may just need to receive further training to check their devices more often.

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