I am still kinda POed, even thou I didn't pay the restocking fee. I bought a 32 WiFi model 12 days ago, turned out to have a dead pixel. I called on the phone, they said no problem, just bring it in. I had been thinking, kinda wish I had got the 64gb G model, but oh well. So off to the Apple store to exchange my Wifi, got talking to the sales person, they said, I could just get on the waiting for the 64gbG model, and they would be glad to exchange it out and I pay the difference. I even asked what if its outside the 14 days return policy , no problem I was told (no mention of restocking fee). So today I get the email, quickly drive home to get my 32g Wifi, restore it, and off to the Apple Store, I explain that I wish to return this one and that it has a dead pixel and that I have a 64gb G model on hold for me. The guy being more than helpful, then states there will be a restocking fee, I'm like, no one told me that, and I had asked, it was always "no problem". (guess sales people say anything) Then he states "its on the receipt", I repeat that I was told that there would not be an issue. Specially since it had a dead pixel. By now I am thinking, do I need the manager, or am i going to just exchanged my 32 WIfi straight up. There is no way I will agree to a restocking fee. If i just exchange, they still get an open box return anyways. If they were not willing to the dead pixel exchange, I would done a return and walked out with nothing, sure would have missed it thou........ The guy got smart before things had to escalated and waved the fee. So all is well. I haven't turned the new one on yet, I had to go back to work, hope its issue free, orthey will be seeing more of me. This was not a case of buyers remorse, I was happy with what I had, but long as it was going back, thought I would take the opportunity for an upgrade. If there had not been a dead pixel, I never would have even thought about it.