Apple store return policy

Discussion in 'Community Discussion' started by Empyre, Dec 25, 2010.

  1. Empyre macrumors member

    Joined:
    Oct 9, 2008
    #1
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    Hello all, I wasn't able to find it on apple's return policy for their retail stores but my question is: If I bought an item at an apple store in Utah, can I return it at Spokane's apple store with a receipt? If anyone knows I would love to know because im not sure I am able to make it back to the store in salt lake to return my item!

    Thanks
     
  2. Matthew Yohe macrumors 68020

    Joined:
    Oct 12, 2006
  3. MacNut macrumors Core

    MacNut

    Joined:
    Jan 4, 2002
    Location:
    CT
    #3
    Can you return an item bought online to any Apple retail store?
     
  4. Aboo macrumors 6502a

    Joined:
    Jul 7, 2008
    #4
    Depends on the item, but usually if it's not a BTO system then yes.
     
  5. Hummer macrumors 65816

    Hummer

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    Feb 3, 2006
    Location:
    Queens, New York NY-5
    #5

    All new items, purchased directly from Apple whether online or in a store, can be returned or exchanged at Apple Retail locations, within 14 days, with the exception of the iPhone, which can be returned or exchanged within 30 days. All serialized Apple products (CPUs, iPods, iPhones, and iPads) are subject to a 10% restocking fee, if opened.
     
  6. Empyre thread starter macrumors member

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    Oct 9, 2008
    #6
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    So what If it's beats by dre headphones, would those be subject to a restocking fee if I receive store credit for the item/ if it's an exchange? If I read properly it states the restocking fee is for apple products, but does not specify other products
     
  7. Hummer macrumors 65816

    Hummer

    Joined:
    Feb 3, 2006
    Location:
    Queens, New York NY-5
    #7
    Only serialized Apple branded products would be subject to a 10% restocking fee, if open. This does not apply to 3rd party products, even if the item is being returned outright for original tender.
     
  8. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #8
    Actually BTO computers can be returned. Apple changed that policy a while ago.
     

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