Apple store return problem

Discussion in 'iPad' started by ItsGavinC, Mar 21, 2012.

  1. ItsGavinC macrumors 6502

    Jun 29, 2007
    Hey all, just wanted to get some feedback about an Apple store return that I made yesterday.

    I preordered 2 iPads as soon as I could after the keynote. One for me, and one for my wife. Both were WiFi versions. I've owned every iPad released, but only WiFi. As the release date drew closer I felt that I should give the 4G one a try.

    On the release day, I had a few down minutes at work so I went to Best Buy and got an AT&T 4G iPad. The process took less than 10 minutes and they had quite a few in stock.

    Yesterday I went to the Apple store to return the WiFi iPad that was still in the box and plastic. We never opened it because we didn't need to.

    I waited 40 minutes for somebody to finally help me (put my name on the list buy they were busy!). The associate repeatedly questioned me as to why I was returning it and what was wrong with it. She asked me this 3 times. I explained nothing was wrong with it (it was still shrinkwrapped!) but that I didn't need it because I had upgraded to a 4G model.

    I didn't have a receipt (Apple didn't even ship an invoice in the box with it), but told her that I could log onto my account and print an invoice if she needed it. She said she should be able to pull the purchase up with my credit card. I gave her the card, she swiped it, she asked for my first and last name and email address. She then asked if I wanted a receipt printed. I asked her if she could just email me one like the Apple store usually does. She said yes, and that the amount would be placed back on my credit card. I gave her the iPad and left.

    Now, 24 hours later, I have no receipt from that transaction and my credit card shows no refund to the card. So essentially I have no proof that I ever returned anything, and the store has the iPad.

    I'm going to go today after work and speak with them, but what do you guys think? I have the original invoice that has the S/N of the iPad--can they track it with that and show that it was entered into their store inventory?

    She wasn't a great associate, and for all I know she took the iPad home with her and never processed my transaction (although it was at the end of the transaction that she asked if I wanted a printed receipt, so that means she must have done *something* or she wouldn't have asked).

    Do you think they had to open the box and test the iPad before authorizing the refund, and maybe that is causing a delay? Maybe they think I put an old iPad in the box and then sealed it up again?

  2. pure3d2 macrumors 6502

    Mar 7, 2012
    Call your credit company. They might be able to tell you if there's a pending credit.
  3. BigB117 macrumors member

    Mar 16, 2012
    In my experience it takes 2-3 business days for credit/debit card refunds to show up in my account.

    Also, the apple store where you returned should have given you an electronic receipt via email, or a printed one that shows the return and credit. Every time I've gone to the apple store they ask me which receipt I would like, and often they offer to give me both a paper one and one in an email.

    oh, I see now that she offered you a receipt. Why didn't you take it?
  4. EnderTW macrumors 6502

    Jun 30, 2007
    This. Give it time
  5. dacreativeguy macrumors 68020

    Jan 27, 2007
    I'm going to patent a mechanism for asking internet buyers "are you sure" 10 times before allowing them to purchase an apple product. Between the scalpers and the people "clicking first and thinking later", seems like a big chunk of those 3 million iPads sold over the weekend boomeranged back to Apple!
  6. diane143 macrumors 6502a

    Oct 25, 2008
    Ditto on a refund taking a few days to process.

    I bought the iPad at the Apple store a few days ago and though I turned down the printed receipt, I didn't leave until the email showed up on my phone. If it hadn't I was going to ask him to print me one. I think it's great they've gone so paperless!
  7. sulpfiction macrumors 68030


    Aug 16, 2011
    Philadelphia Area
    I just returned my wifi only model and replaced it with a VZW 4G model. I believe I had to sign something for the return. Although I am not 100% positive.

    For a return that involves no exchange, and a credit going back to my CC, I think I would have taken a printed receipt just to be sure I have something for proof. But with that being said, I always havfe my purchase receipts emailed and never had an issue. You might have to make a trip back to the store (as you are doing) to get it worked out, but I don't think you will have any prioblems. Especially if she scanned the iPad in her device to process the return. I wouldnt worry too much.
  8. highertechnology macrumors 6502a

    Jul 31, 2009
    I also bought a LTE ipad and a WiFi version. I returned the WiFi version on Monday and the credit appeared today.

    But, just in case, I was smart enough to get a printed receipt as well. I cant understand why you would not.

    ETA. I did not have to sign anything. The ipad was still in the fedex box and the Apple guy opened it up with so much excitement as if it was his own unboxing. lol. He literally, goes. "Yeah, Awesome"! Kind of creepy.
  9. mac jones macrumors 68040

    Apr 6, 2006
    Don't be shy, pick up the phone :)

    try calling them. Makes sense right? :D
  10. Identity Fraud macrumors 6502

    Sep 11, 2009
    Same here. I hate paper and shop mostly online now so when a retailer offers emailed receipt I jump at it.
  11. Brett.F macrumors member

    Mar 21, 2012
    Manhattan, NY
    I actually returned a 16GB iPad (3rd Generation) yesterday. The apple store did not ask for a receipt nor did they ask for my credit card. The sales rep just scanned the two bar codes on the back of the iPad box and my information appeared on his scanner thing. I then gave him my email address and I received a receipt within a matter of minutes. They simply refunded my purchase to the original form of payment. I hope this helps.
  12. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    From my experience with Apple and multiple credit card companies it takes 3-5 business days, possibly up to 7 for the refund to appear. Nothing happens in 24 hours.
  13. ansabakhan macrumors 65816


    Mar 3, 2010
    there is proof that you did return some thing to them yesterday (they have cameras all over) don't worry about it ..

    call and ask them to re-send you receipt (only some managers knows how to email receipts so look a manager who can )..

    or you can walk in the store look for a manager and ask him to print receipt for you , as you never received it in email are fine ... serial number is good enough for you to hold on to ..there system knows it was returned yesterday... credit on your credit card wont show up for 2-3 days.. thats how apple process credit.
    what do you see online when you login to you account and click of RETURN ITEMS and selecte the returned ipad ?
  14. deeddawg macrumors 604

    Jun 14, 2010
    You are WAY more trusting than I am. No way in heck would I have left the premises without written proof that I'd given them the ipad, including serial number of that ipad.
  15. ItsGavinC thread starter macrumors 6502

    Jun 29, 2007
    Thanks for the thoughts, all. I've always had them email me a receipt, never had any problems.

    My first Apple that I bought with my own money was in 1995, a Performa 575. Such a sweet computer for the time--so I've spent lots of money with Apple over almost a 20 year period.

    I'll give them a call and see what they can tell me. Maybe it's as simple as her entering my email address incorrectly, which would explain why I didn't receive a receipt.
  16. ItsGavinC thread starter macrumors 6502

    Jun 29, 2007
    Just called the store (they just opened), they found the return by tracking my web order number. Receipt was mailed to a wrong email address (associate didn't follow proper protocol the manager said, or else the email address would have populated with the address I always use at the store).

    All is well!
  17. AppChat macrumors regular

    Mar 10, 2012
    Is it worth the for the 4g over wifi only
  18. aristobrat macrumors G5

    Oct 14, 2005
    FWIW, I did the same type of return you did, and it immediately showed up when I went to and checked my history there.

    It shows the return, and when I click on the "return details" link, it says it may take 3-5 days for the credit to appear. (Although with my AMEX, it showed up the next day).

    Attached Files:

  19. applesith macrumors 68030


    Jun 11, 2007
  20. nlkccom macrumors 6502a

    Sep 18, 2008
    I did the exact same thing. I pre-ordered a WIFI only, but decided to get a 4G model on release day. Bought the 4G model, and returned the WIFI model yesterday. Similar to your situation, the staff said the receipt will be emailed to me, which I was fine with, and I didn't have to sign anything. As soon as I walked out the door, I realized I should have gotten a hard copy of the return. Immediately I checked my email on my phone, and I did see the receipt for the return in my inbox. Otherwise, I would have walked right back in and ask for the hard copy for the receipt.

    But like what others mentioned, give it a few days. The credit has not shown up on my cc either.

    And like aristobrat mentioned, check your order online. Mine shows the iPad was returned as well.
  21. deeddawg macrumors 604

    Jun 14, 2010
    That is 100% completely and totally dependent on your particular needs and usage.

    There's a few threads on the topic you might want to look for.
  22. highertechnology macrumors 6502a

    Jul 31, 2009
    Undecided. The speed is ridiculous, that is a fact. My office and house have horrible 3G signals and my iPad pulls 15mb/s easy. That being said, I have wifi at home and dont use my ipad much at work, but I occasionally have to browse something on my phone and its tough.

    I bought it as a just in case type thing, but my iphone is JB and I can tether pretty decently normally. I actually am not sure whether or not I should keep it or get the $130 back with a WiFi. This is $800 mind you and thats what I keep thinking about. lol.

    Sorry for sidetrack.
  23. dieburnbot macrumors 6502a


    Aug 18, 2008
    Off topic, but do you have to have the purchasing credit card to make a return at the apple store and have it refunded to your credit card? Or can you show them your receipt and they can refund it to your credit card by looking it up in the computer?
  24. Ste Nova macrumors 6502

    Jan 20, 2012
    LL22, UK
    Wirelessly posted

    Would you have sold it for more than you paid if the demand was there?
  25. eq2675 macrumors regular

    Apr 16, 2008
    Had an issue with getting an emailed receipt for a Black MacBook in 2009. My email address was off by one character. I'll never do the "email receipt" thing again for a purchase. I love Apple, but I want a hard copy.

Share This Page