Hey all, just wanted to get some feedback about an Apple store return that I made yesterday.
I preordered 2 iPads as soon as I could after the keynote. One for me, and one for my wife. Both were WiFi versions. I've owned every iPad released, but only WiFi. As the release date drew closer I felt that I should give the 4G one a try.
On the release day, I had a few down minutes at work so I went to Best Buy and got an AT&T 4G iPad. The process took less than 10 minutes and they had quite a few in stock.
Yesterday I went to the Apple store to return the WiFi iPad that was still in the box and plastic. We never opened it because we didn't need to.
I waited 40 minutes for somebody to finally help me (put my name on the list buy they were busy!). The associate repeatedly questioned me as to why I was returning it and what was wrong with it. She asked me this 3 times. I explained nothing was wrong with it (it was still shrinkwrapped!) but that I didn't need it because I had upgraded to a 4G model.
I didn't have a receipt (Apple didn't even ship an invoice in the box with it), but told her that I could log onto my account and print an invoice if she needed it. She said she should be able to pull the purchase up with my credit card. I gave her the card, she swiped it, she asked for my first and last name and email address. She then asked if I wanted a receipt printed. I asked her if she could just email me one like the Apple store usually does. She said yes, and that the amount would be placed back on my credit card. I gave her the iPad and left.
Now, 24 hours later, I have no receipt from that transaction and my credit card shows no refund to the card. So essentially I have no proof that I ever returned anything, and the store has the iPad.
I'm going to go today after work and speak with them, but what do you guys think? I have the original invoice that has the S/N of the iPad--can they track it with that and show that it was entered into their store inventory?
She wasn't a great associate, and for all I know she took the iPad home with her and never processed my transaction (although it was at the end of the transaction that she asked if I wanted a printed receipt, so that means she must have done *something* or she wouldn't have asked).
Do you think they had to open the box and test the iPad before authorizing the refund, and maybe that is causing a delay? Maybe they think I put an old iPad in the box and then sealed it up again?
Thoughts?
I preordered 2 iPads as soon as I could after the keynote. One for me, and one for my wife. Both were WiFi versions. I've owned every iPad released, but only WiFi. As the release date drew closer I felt that I should give the 4G one a try.
On the release day, I had a few down minutes at work so I went to Best Buy and got an AT&T 4G iPad. The process took less than 10 minutes and they had quite a few in stock.
Yesterday I went to the Apple store to return the WiFi iPad that was still in the box and plastic. We never opened it because we didn't need to.
I waited 40 minutes for somebody to finally help me (put my name on the list buy they were busy!). The associate repeatedly questioned me as to why I was returning it and what was wrong with it. She asked me this 3 times. I explained nothing was wrong with it (it was still shrinkwrapped!) but that I didn't need it because I had upgraded to a 4G model.
I didn't have a receipt (Apple didn't even ship an invoice in the box with it), but told her that I could log onto my account and print an invoice if she needed it. She said she should be able to pull the purchase up with my credit card. I gave her the card, she swiped it, she asked for my first and last name and email address. She then asked if I wanted a receipt printed. I asked her if she could just email me one like the Apple store usually does. She said yes, and that the amount would be placed back on my credit card. I gave her the iPad and left.
Now, 24 hours later, I have no receipt from that transaction and my credit card shows no refund to the card. So essentially I have no proof that I ever returned anything, and the store has the iPad.
I'm going to go today after work and speak with them, but what do you guys think? I have the original invoice that has the S/N of the iPad--can they track it with that and show that it was entered into their store inventory?
She wasn't a great associate, and for all I know she took the iPad home with her and never processed my transaction (although it was at the end of the transaction that she asked if I wanted a printed receipt, so that means she must have done *something* or she wouldn't have asked).
Do you think they had to open the box and test the iPad before authorizing the refund, and maybe that is causing a delay? Maybe they think I put an old iPad in the box and then sealed it up again?
Thoughts?
