Apple Store Scratched My Screen!

Discussion in 'MacBook Pro' started by iPad Retina, Jul 5, 2015.

  1. iPad Retina macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #1
    Hello Im currently visiting Hong kong, and i decided to bring my macbook pro in for a dead pixel problem, when the guy was checking it, he had used a magnifying glass object to check for dead pixels, when he was he was using the magnify thing directing touching the glass, after leaving, the whole screen was full of fingerprints too! 2 days later i cleaded my screen and had noticed over 9 scratches on the screen.

    A day later we were in china and looking in this plaza that sold just about anything fake, I ran into the same magnifying glass object, I couldn't believe it!

    What should I do? my Idea is to go back to the store that had done it, I would just go back to Toronto to talk to them, but i worried that they might not honour it, because it wasn't there fault.
     
  2. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #2
    I would call Apple over the phone and deal directly with them. You also need to contact them ASAP as any time that you waste doing so makes your case less credible.
     
  3. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #3
    thank for the advice, but the problem is that the time here is different, could i just bring it into the store?
     
  4. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #4
    I would imagine that Apple support is 24/7 given their size. Why would you think that you couldn't take it into the store? I haven't seen where anyone said that you couldn't take it into the store so it just seems like a strange question to ask.
     
  5. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #5
    I guess I'll bring it back into the store. Does it matter what type of display for the computer since it's a Canadian version
     
  6. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #6
    Displays are not country or language specific so that should not be an issue. If they try to replace the unit in store I can see how that could be an issue since it would probably not come with an English or French keyboard with the Apple Store being in China. Not sure which keyboard you have but since you are from Canada I figured it could go either way. At least get a case opened and it on record with a support number.

    It really is a he said she said situation since you have no proof that the scratches were not preexisting so be polite yet firm. If you are rude you will be less likely to get your way.
     
  7. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #7
    I have an English keyboard. The Apple Store is in Hong Kong.
     
  8. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #8
    From what I hear there gonna replace the screen. It wasn't a pain in the neck at all. The moment I walked into the Apple Store (ifc Apple Store) I was rises to a seat. After inspection from 3 genius' they had approved it! It took about 45 minutes but hey I think it was worth it.
     

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  9. ABC5S macrumors 68040

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #9
    Next time inspect your computer at time of pick-up to avoid this from happening again. That is what I would do
     
  10. iPad Retina thread starter macrumors 6502a

    iPad Retina

    Joined:
    Jan 6, 2013
    Location:
    Canada
    #10
    I took picture of it before I left.
     
  11. nStyle macrumors 6502a

    Joined:
    Dec 6, 2009
    #11
    I don't understand why people post here with problems they know they have to deal directly with Apple with. But, I'm glad they resolved it.
     
  12. iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #12
    To see how Apple has handled similar problems for other people.

    Forewarned is forearmed, etc.
     

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