Apple Store: "The page you’re looking for can’t be found."

[Edaxxx]

Since two weeks now, as soon as I click a "buy now" button or press the top right account button on the Apple website, I get "The page you're looking for can't be found" on all my devices at home that are connected through my ISP. As soon as I connect through my iPhone hotspot, the problem is fully gone. Apple couldn't help, my ISP can't help, but it seems that the Apple Store is blocking my home IP to access the Apple Store and is rerouting it to the "page you're looking for can't be found".

Any suggestions before I ask my ISP for a new modem which gets a different IP?

 

[0128672]

Since two weeks now, as soon as I click a "buy now" button or press the top right account button on the Apple website, I get "The page you're looking for can't be found" on all my devices at home that are connected through my ISP. As soon as I connect through my iPhone hotspot, the problem is fully gone. Apple couldn't help, my ISP can't help, but it seems that the Apple Store is blocking my home IP to access the Apple Store and is rerouting it to the "page you're looking for can't be found".

Any suggestions before I ask my ISP for a new modem which gets a different IP?

If you have Private Relay enabled, does disabling it fix the problem?

 

[Edaxxx]

If you have Private Relay enabled, does disabling it fix the problem?

Switching it on solved the problem... Thanks for pointing me to Private Relay!

 

[bwhpost]

Switching it on solved the problem... Thanks for pointing me to Private Relay!

I have the exact same problem, whenever I try to click Account and look at my previous Apple orders I get

The page you’re looking for can’t be found.​

I have tried all the usual tricks, empty cache, restart, switch on private relay and nothing works. This issue happens on all devices connected to my AT&T WIFI but once I switch to cellular hotspot it works fine. Apple told me to call AT&T but they are no help, any other ideas?

 

[bogdanw]

This issue happens on all devices connected to my AT&T WIFI but once I switch to cellular hotspot it works fine. Apple told me to call AT&T but they are no help, any other ideas?

Try to change the DNS servers https://support.apple.com/guide/mac-help/change-dns-settings-network-preferences-mac-mh14127/mac
Google DNS Servers
8.8.8.8, 8.8.4.4
Cloudflare
1.1.1.1, 1.0.0.1
OpenDNS
208.67.222.222, 208.67.220.220

 

[andrewstrugnell]

If you have Private Relay enabled, does disabling it fix the problem?

This is so strange. I cleared Safari's cache, and the problem persisted.
After seeing your suggestion, I turned off Private Relay and then turned it back on again.

Problem solved.
Thanks so much!

 

[mikecwest]

I have the exact same problem, whenever I try to click Account and look at my previous Apple orders I get

The page you’re looking for can’t be found.​

I have tried all the usual tricks, empty cache, restart, switch on private relay and nothing works. This issue happens on all devices connected to my AT&T WIFI but once I switch to cellular hotspot it works fine. Apple told me to call AT&T but they are no help, any other ideas?

I would think you would want to switch OFF private relay. It did work for me to turn it off. I would think that apple.com would work properly with their own service?