haha what
It's literally 5 screws to replace the battery on an iPhone 5
2 bottom screws, and 3 that hold down the battery cable. They are lying to you.
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Apple Store visit from hell!!
- Thread starter egobuster1
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haha what
It's literally 5 screws to replace the battery on an iPhone 5
2 bottom screws, and 3 that hold down the battery cable. They are lying to you.
That was nice of them to give u a repair free of charge-looks like apple did the right thing here. Im glad you had a good experience at the end and I'm sure that sucks and that u are fixating to the missing part and i would too-and i fixate for weeks when i get a tiny scratch on my screen protector-lol.
Well, all my refurb Apple devices work perfectly. So that means Apple's QC is perfect, right? I mean, if we're gonna do this thing where we extrapolate one person's experience to every single Apple product ever made, why not?
My point is, there will always be defective products. The more people buy Apple products, the more people get those defective products, the more people talk about it online, and the more people have those occasional bad experiences with Apple Store employees. It doesn't make it any better for the people that unfortunately received those defective products and had bad Apple Store experiences, but it also doesn't diminish the fact that most people don't get defective products, and those that do typically have good experiences at the Apple Store.
Every time I see someone speaking about "Apple poor QC" it makes me laugh.
It's not Apple that assemble iPhones.
It's Foxconn and others ....
Apple can perform some QC picking units from the production lines from time to time, but they just can't verify every single unit manufactured.
On the other side,refurbished units are repaired by Apple, and maybe QC is better than on the new units.
Apple pays their contract manufacturers to build their products to a certain specification. If they aren't being built to that specification, it is the responsibility of Apple to either work with the manufacturer to get there or find another manufacturer that can do it right.
When I worked at an Apple re-seller about 5 years ago, refurbs were not actually repaired by Apple, but instead by a contract manufacturer. It is possible that this has changed, but in the past Apple didn't do the repairs.
Apple determines/approves the QC protocols. Manufacturers follow what is specififed by the customer (in this case Apple). It is possible that the manufacturers decided on their own to skip steps and let subpar products slip through. In this case the manufacturers is at fault. However from the end customer presepctive it is still Apple's responsibility to reign in manufacturer transgression.
QC slipping does not mean absolute good or bad. Maybe Apple needs to be more stringent with their contractors or adjust their QC criterias (especially if the number of people with defective products increases). When people make statements like refurb products are even better than new or went through tough inspections, they set up the expectation for the customers to expect the absolute best.
I see what you're saying, but there is no way to get the absolute best 100% of the time. There will always be some defective products, even after a refurb is performed on a device. What appears to be a good battery at the factory could degrade very quickly once the device is actually used on a regular basis. What appears to be a good screen as judged by the average person (as in, a factory employee) is in fact subpar to someone like me who notices minor inconsistencies between LCD displays. Either way, buying mass-manufactured electronics from any company is a form of playing the lottery- but at least you have a pretty high chance of winning.
For the record, I haven't seen concrete data about refurbs having a smaller chance of being defective, but the concept makes sense.
Typically the people doing QC have special training and tools to help identify these problems. I work in the quality group at a contract manufacturer, and although we don't build anything for Apple, I can say it is standard industry practice to ensure your QC inspectors have sufficient training and equipment to do the job right.
I go back and forth on this. In one hand, it has gone through an extra QC check. On the other hand, the first QC check missed something, so does it really count?
In the end, I think that refurbs are probably about the same level of quality as new units. But like you, I don't have any statistical data to back this up.
Agreed. Most of the time it is all about expectations and perceptions. Say you got a refurbished phone near the end of your warranty and you have an additonal 90 days per Apple's policy. 120 days later you find your device is defective (burnt pixels in the middle or 70% charge capacity), are going to say "Oh well, it's part of manufacturing defect. I'm just unlucky" and go buy a new phone or pay their OOW prices? My guess is you're going to complain to Apple how you expect a refurb device not to crap out 4 months later. Probably come here to post your experience as well.
By the way I am not saying all refurbs are subpar or inferior. Nobody likes to be the unlucky one. Just that there are a lot more postings about refurb problems nowadays.
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I am not sure why you want to pay 80 for battery job? I guess they might think you did something wrong with device. 
I am not sure why you want to pay 80 for battery job? I guess they might think you did something wrong with device.
this was my initial thought as well when i read this post yesterday.
perhaps had he not offered to pay for the battery replacement they would have been more willing to exchange it without much fuss.
offering to pay for it could have been interpreted as admission of guilt.
This ^
If the battery is not holding a charge then its their fault as Apple should and generally do swap them out with no fuss. By saying right away you eant to pay to have a new battery it make you wonder why.
I am not sure why you want to pay 80 for battery job? I guess they might think you did something wrong with device.
Has any one considered that the warranty was expired on the OP's phone???
If the warranty was up, maybe the OP went in expecting to pay the fee that Apple charges on an out of warranty battery fix.
iPhone Owners
Your one-year warranty includes replacement coverage for a defective battery. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner.
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Regarding the battery information in the post above, how is this information obtained?
i agreed to do the battery repair because i took the phone in before thanksgiving and the guy said i would have to pay for the battery repair since i wasn't under warranty but before jumping the gun i wanted to do some more research.
so when i took the phone in the second time i told them that i was there like 2 months ago and they said the battery was fine and if i wanted it replaced it was 80 bucks so i asked the girl the second time if she could check the status of my battery and she was like well it failed and so i was like replace it so she had me fill out the paper work to do the repair.
so when i took the phone in the second time i told them that i was there like 2 months ago and they said the battery was fine and if i wanted it replaced it was 80 bucks so i asked the girl the second time if she could check the status of my battery and she was like well it failed and so i was like replace it so she had me fill out the paper work to do the repair.