Apple Store vs Compusa vs Online

[BiikeMike]

Wow what a story, thanks for sharing and congrats on making $1248

Yeah, I could not believe it! I called the Apple store on my way home from compUSA to talk to the manager and let him know what happened, and had ANOTHER bad experience. When I asked for the manager, whomever answered the phone asked how they could help me. I asked if he was the manager, and he said no. I said, "I'd like to talk to the manager please." He told me the manager was in a meeting, is there anything he can help me with? I said no, I want to speak with the manager. So he said he could see if he can "get the manager out of his meeting." He asked for my name, and I told him Mike. He then asked for my LAST NAME! Now, I have worked retail in many places, and I find this incredibly rude! When someone asks for the manager, you say "hold on let me get him." Not keep someone on the phone longer, deny them the manager, and ask them for their full name.

Anyway, once I got the manager on the phone, I told him what I thought about the guy on the phone, and told him about CompUSA. He assured me things like that don't usually happen, and when I told him that I have bought a MacBook Pro, a MacBook, 2 iPods and loads of accessories from his store, and was going to buy my Mac Pro from CompUSA instead of their store, he said if I give them another chance they will go beyond my expectations. We'll see about that, but I still plan on getting my Mac Pro at CompUSA when I'm ready to buy in the next few months

 

[Bosox3]

I for one will never step into a CompUSA store nor will recommend them.

Enough said.

but right there shows you are putting your store experience w/ all the compUSA's everywhere.
Your store may have morons working there but that doesnt mean the stores elsewhere do too.

 

[bujjai2007]

But what about their corporate customer care ? Don't you think they should at least help mitigate the issue ? That shows how much they care.

 

[OldSkoolNJ]

I sell Macs at Circuit City (Concord, NH store) and I can say with absolute certainty that we do offer the $200 rebate on Final Cut when bought with a CPU. Sold this with an iMac just yesterday.

Zach

Sorry Zach, I actually was talking to one of the guys I know working with Circuit City and they did manage to sign up for the deal to promotoe that. I stand corrected. Best Buy is still not doing the promo.

Kevin

 

[Counterfit]

But what about their corporate customer care ? Don't you think they should at least help mitigate the issue ? That shows how much they care.

Are you a corporate customer?

 

[isleofjib]

that's corporate as in above the store. not corporate as in business customer.

 

[MovieCutter]

when I told him that I have bought a MacBook Pro, a MacBook, 2 iPods and loads of accessories from his store

I hate this. Just because you buy a couple of computers and iPods doesn't entitle you to better service. It doesn't excuse the situation, but I hate it when customers say "I've bought X amount of products from you store"...yeah...so has the next guy. Either way, at least 90% of the money from your Mac Pro goes to Apple regardless of whether you buy it from the ARS or CompUSA.

but right there shows you are putting your store experience w/ all the compUSA's everywhere.
Your store may have morons working there but that doesnt mean the stores elsewhere do too.

What else is he supposed to base a recommendation on?

"Oh, you're looking to buy an iPod somewhere? Go to CompUSA. I did, they sucked, I hate them, but you may have better luck."

Yeah, that sounds like a ringing endorsement right there.

 

[bujjai2007]

Are you a corporate customer?

No. But I called and complained to the customer service that you get when you pick the customer service menu item when you dial 1-800-compusa. They first said that the store GM will contact me - nothing happened. I called again, the regional manager was suppossed to call me. Nothing happened. Then I called back and they said that I am SOL.

They don't seem to listen to what I am complaining about. I would have gladly taken the unit back if they assured me that they will work with me to have the problem addressed. This is a sure way to loose customers.