I called my Apple Store to inquire about coming in to exchange a week old 7 plus for the 8 plus and they told me I had to order it online and have it reserved in the store first. I do show that they have them, but they are saying even if I come in, they would have to order it online and then pull the phone from stock when it shows ready for pick up and they said it could take a day beacause they are bogged down with X orders. What? I'm just exchanging and even if I do order order online for pickup, I can't because it is on a ATT installment plan and not eligible for an upgrade now. This all makes no sense to me just to exchange.