Apple Stores Can Now Update Firmware on Second-Generation AirPods

[MacRumors]

In late 2021, Apple Stores and Apple Authorized Service Providers gained access to a new "AirPods Firmware Updater" diagnostic tool for updating a customer's AirPods Pro to the latest firmware version when necessary.

In an internal memo today, obtained by MacRumors, Apple announced that the tool is now capable of updating the firmware on second-generation AirPods as well. Both the AirPods Pro and second-generation AirPods are now listed as supported models, but not the third-generation AirPods or the AirPods Max.

The tool allows technicians with access to Apple Service Toolkit 2 to install the latest firmware on a customer's AirPods in certain scenarios, such as if the customer's left or right AirPod failed to update or the customer is using a non-iOS companion device.

The firmware updater tool is for Apple's internal use only. Beyond visiting an Apple Store or Apple Authorized Service Provider, there is no direct way for customers to update the firmware on their AirPods. In general, AirPods connected to an iPhone or iPad should automatically update to the latest firmware after a short period, and it may help to keep the AirPods in their charging case and connected to a power source.

(Thanks, @StellaFudge!)

Article Link: Apple Stores Can Now Update Firmware on Second-Generation AirPods

 

[mystery hill]

It’s ridiculous that they don’t let us force a firmware update ourselves.

 

[metalsiren]

It’s ridiculous that they don’t let us force a firmware update ourselves.

lol I was about to say the same thing.

 

[RyanXM]

Hopefully this paves the way for a standalone app for consumers...or at least the functionality to be built into iOS, iPadOS, and/or macOS.

 

[supergt]

How about some release notes for said firmware updates? I'd like to know what changes are being forced on our devices.

 

[boak]

There should be a OS/Firmware Update app just like Find My

 

[Crowbot]

The question in my mind is why the latest firmware should NOT be installed on a particular model of AirPods. Assuming compatibility, of course. Apple has always seemed a bit fishy when it comes to firmware updates to small devices like AirPods.

 

[AirunJae]

It's already been said, but they clearly need an option for the user to start the firmware update. Apple should also consider users of non-Apple devices as well, because that's absurd if Android users have to go to an Apple store for a simple update.

 

[_Spinn_]

As others have said, it would be nice if we could do this with our iPhones.

 

[nutmac]

It’s ridiculous that they don’t let us force a firmware update ourselves.

Also, more transparency on what each update is for.

If it's merely bug fixes and performance improvements, fine. But new functionalities and changes to existing behavior (e.g., audio quality) should be disclosed.

 

[Lwii2boo]

Updates should be possible with non iOS devices too.

 

[jz0309]

I agree with everyone that it should be possible for a user to update firmware themselves. Having said that, I can’t make out if this “tool” is SW only or whether there is some HW component to it. I think it’s the latter…

 

[RayK]

snip

 

[RayK]

I agree with everyone that it should be possible for a user to update firmware themselves. Having said that, I can’t make out if this “tool” is SW only or whether there is some HW component to it. I think it’s the latter…

The latter.

 

[oofio2461]

Any cost of Using this tool?

 

[Karma*Police]

Maybe they should release a fix for Airpods Max stuttering and crackling when paired with an Apple TV first.

 

[Craptastic]

I agree with everyone that it should be possible for a user to update firmware themselves. Having said that, I can’t make out if this “tool” is SW only or whether there is some HW component to it. I think it’s the latter…

It’s a tool specific to Apple. You’ll likely see it if you go to the store on an Airpod appointment. I believe it’s the same tool being used to verify serial numbers on iPads and iPhones before service.

 

[Sydnxt]

It’s a tool specific to Apple. You’ll likely see it if you go to the store on an Airpod appointment. I believe it’s the same tool being used to verify serial numbers on iPads and iPhones before service.

It is! Serial Number Reader (SNR)

Updating AirPods is an annoying manual process that requires taking them in and out of the case throughout the update process. It takes about 25 minutes.

 

[jz0309]

It is! Serial Number Reader (SNR)

Updating AirPods is an annoying manual process that requires taking them in and out of the case throughout the update process. It takes about 25 minutes.

not surprised ... since the watch takes ~ 30 min from download, preparing, verifying ...

 

[alien3dx]

It’s ridiculous that they don’t let us force a firmware update ourselves.

if firmware can fix the bugs which mine battery 60% and sudden drop to 0 (microsoft team).So today i cant stand anymore bought apple airpod pro. i'm really confuse anyway.

 

[SFjohn]

Maybe they should release a fix for Airpods Max stuttering and crackling when paired with an Apple TV first.

Get a newer Apple TV?

 

[Karma*Police]

Get a newer Apple TV?

Why? It’s only 1 gen behind and the new one isn’t much better.

 

[SFjohn]

Why? It’s only 1 gen behind and the new one isn’t much better.

I have none of the problems you’ve described, just a thought really.