Apple stores charge $50 to back up hard drive!

Joshua8o8

macrumors 6502
Original poster
Jul 2, 2007
372
0
Honolulu, Hawai'i
So i got my first kernel panic and now safari, itunes and a few other apps. wont launch. I called apple care and they walked me though a few attempts to try and resolve my problems. The lady was nice and helpful but could not resolve my issue. It came down to me having to reinstall my HD. She said i could store a backup of it on another mac, but i dot have another mac so she said i could take it to an apple store and have them back it up to one of their computers. What she didnt tell me was that it costed $50 dollars. I talked to a tech. at my local apple store over the phone and he said if your hard drive is in working order they will back it up. I paid $1400 for my macbook $250 for apple care and now they want $50 more to back up my hard drive. They will help me reinstall it for free, why cant they just back it up? I dont think thats cool at all! O well thats my story for today...
 

OldSkoolNJ

macrumors 6502
Jul 10, 2006
381
0
So i got my first kernel panic and now safari, itunes and a few other apps. wont launch. I called apple care and they walked me though a few attempts to try and resolve my problems. The lady was nice and helpful but could not resolve my issue. It came down to me having to reinstall my HD. She said i could store a backup of it on another mac, but i dot have another mac so she said i could take it to an apple store and have them back it up to one of their computers. What she didnt tell me was that it costed $50 dollars. I talked to a tech. at my local apple store over the phone and he said if your hard drive is in working order they will back it up. I paid $1400 for my macbook $250 for apple care and now they want $50 more to back up my hard drive. They will help me reinstall it for free, why cant they just back it up? I dont think thats cool at all! O well thats my story for today...
Sounds like a fair price. I have heard a lot higher and even by the gb! They don't say anywhere if you don't back up don't worry we will just do It for you . Anyone who uses a computer now adays should be backing up.

Kevin :apple:
 

neven

macrumors 6502a
Oct 10, 2006
815
0
Portland, OR
That sounds like an extremely reasonable price. I don't think any computer repair service will back up your data for free or guarantee the safety of it.

You can buy an external hard drive for backup for less than $100; you need one anyway.
 

jsw

Moderator emeritus
Mar 16, 2004
22,910
41
Andover, MA
It is unfortunate, as it's only temporary, but I agree that it's hopefully an incentive to buy a cheap backup drive. As mentioned, they're under $100 and perhaps well under $100 for what you need, and, whatever they cost, they're far cheaper than a data recovery service.
 

BorderPatrol

macrumors newbie
Jul 28, 2007
3
0
I work for a in a retail pc repair shop. We charge $70 for data backup, or $150 for data recovery, and that's regarded as very cheap, Geeksquad would charge you twice that as a base for 1 disc.

Think of it this way. You did not have a backup plan in place, and now you want someone to backup your data for you. They are performing labor that you should be doing on a regular basis. So pay that $50 and then go spend $70 on a cheap external HDD and set yourself up a weekly backup routine.

Just be thankful they informed you ahead of time. Companies such as HP, Dell, etc. would reformat as the first step in diagnostic of you computer.
 

Joshua8o8

macrumors 6502
Original poster
Jul 2, 2007
372
0
Honolulu, Hawai'i
ahh ok i learned something new. Thanks for the replies. Fortunately my HD did not need to be backed up, the Genius was able to fix my problem without doing so. I guess my only issue was that was hoping apple care, which i paid for, would have covered the $50 dollar charge. But like BorderPatrol stated, its not a " back up plan ".
 

Gymnut

macrumors 68000
Apr 18, 2003
1,848
3
For future reference should you have to mail your computer into Apple for repair under the AppleCare warranty, Apple recommends you to backup your data before sending your computer in.