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Apple stores REALLY need more Geniuses!

mrat93

mrat93

macrumors 68020
Original poster
Dec 30, 2006
2,354
3,421
My iMac has a problem. No USB devices are working AT ALL. And apparently, the bluetooth receiver is connected to the internal USB hub, and the hub is loose on the inside and is not working (according to AppleCare.) This leaves my Mac unusable because I cannot use any keyboard or mouse.

This happened on Monday. I made a genius bar appointment and the earliest they had for my THREE CLOSEST STORES was today. But now I have the flu and can't make the appointment today. (I'm not complaining about being sick, but if Apple had at least one appointment on the day it broke, I would have a working computer today.) Now, the next appointment available is SATURDAY. So now I have a 24" brick in my room until Apple has the time to fix it. I don't understand how sometimes when I walk into the store, the genius bar is completely empty.

Does anybody else have this problem in their area?
 
Tallest Skil said:
Apple Stores really need more intelligent Geniuses.

You didn't miss out on anything.
Click to expand...

AppleCare said if I had given them my case number, they would have fixed it on site. I missed out on having a working computer today.
 
mrat93 said:
My iMac has a problem. No USB devices are working AT ALL. And apparently, the bluetooth receiver is connected to the internal USB hub, and the hub is loose on the inside and is not working (according to AppleCare.) This leaves my Mac unusable because I cannot use any keyboard or mouse.

This happened on Monday. I made a genius bar appointment and the earliest they had for my THREE CLOSEST STORES was today. But now I have the flu and can't make the appointment today. (I'm not complaining about being sick, but if Apple had at least one appointment on the day it broke, I would have a working computer today.) Now, the next appointment available is SATURDAY. So now I have a 24" brick in my room until Apple has the time to fix it. I don't understand how sometimes when I walk into the store, the genius bar is completely empty.

Does anybody else have this problem in their area?
Click to expand...


You called on Monday, they made you an appointment on Wed - you bailed on the appointment and it's who's fault you have a brick?

sigh.
 
well he didn't damage his imac, right...
so in the end it's actually apples fault...:rolleyes:
 
Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)

I agree that they are always packed no matter which store and therefore need more staff. I do think that if they added too many more at the bar, it will start to get too crowded.
 
If it had been most computer companies, they would have shipped him a box to send it back in and he would be weeks or months without a computer. How's your local HP store for making appointments? No one in the industry does service as good as Apple.
 
Call up AppleCare and have them send you a box? Require onsite service? Either way, you don't have to deal with the Geniuses.
 
Any mac person that has owned macs since 1998 knows more then the Apple Store genius'.

Those guys are a joke. I can tell them whats wrong with my mac's, tell them the steps I have taken. All they do is recreate the problem and write me the repair ticket.

Makes me wish I was 18 faster and worked there.:rolleyes:
 
I wonder what kind of certification you need to be a Apple genius? I wouldn't mind working there.
 
Question...did you by any chance install the script for the new jailbreak? If so, it is a known problem and is doing something to the extension (IOUSBFamily...or something like that).

I had this same exact problem and was not able to boot up under any modes (verbose, target, etc.) because I am on a third party keyboard.

Anyway, the solution for me was to dig up my originaly keyboard, insert the install discs that came with my iMac, and startup under the DVD. I believe it is holding down the C button on startup. Then all I did was re-install the Extensions folder from the dvd.

It worked but the only thing was I had to reinstall some files (third-party keyboard software, and had to re-input SOME serial numbers for programs).

Hope this helps.
 
Um, wired keyboard?

heavymetal4god said:
Any mac person that has owned macs since 1998 knows more then the Apple Store genius'.

Those guys are a joke. I can tell them whats wrong with my mac's, tell them the steps I have taken. All they do is recreate the problem and write me the repair ticket.

Makes me wish I was 18 faster and worked there.:rolleyes:
Click to expand...

WRONG. They also make the repairs. They need to pass certification tests which you will fail if you don't study.
 
The prob is that people don't show up like yourself and don't cancel/change the appointment so screws the system up. They need a confirmation call like the doctors office.
 
Consultant said:
Um, wired keyboard?
Click to expand...

Seriously? He said his usb ports are broken. How the hell would he use a wired keyboard?

To the OP, the problem is that there aren't enough geniuses AND they don't know too much. Take it to a 3rd party authorized apple retailer. More personal and much better service.
 
edgew8 said:
I wonder what kind of certification you need to be a Apple genius? I wouldn't mind working there.
Click to expand...

After sitting in the Apple Store Genius bars more often than not, you don't want to work there unless you want to deal with pure ignorance, from both the customers and employees.

The one I go to is better than most, but many of them are filled with the shear ignorance and arrogance of 19 year olds that think they know it all.
 
Digital Skunk said:
After sitting in the Apple Store Genius bars more often than not, you don't want to work there unless you want to deal with pure ignorance, from both the customers and employees.

The one I go to is better than most, but many of them are filled with shear ignorance and arrogance of 19 years olds that think the know it all.
Click to expand...
I am already used to that from the internet:D Frankly, I just want the employee discount and access to parts;)
 
mrat93 said:
My iMac has a problem. No USB devices are working AT ALL. And apparently, the bluetooth receiver is connected to the internal USB hub, and the hub is loose on the inside and is not working (according to AppleCare.) This leaves my Mac unusable because I cannot use any keyboard or mouse.

This happened on Monday. I made a genius bar appointment and the earliest they had for my THREE CLOSEST STORES was today. But now I have the flu and can't make the appointment today. (I'm not complaining about being sick, but if Apple had at least one appointment on the day it broke, I would have a working computer today.) Now, the next appointment available is SATURDAY. So now I have a 24" brick in my room until Apple has the time to fix it. I don't understand how sometimes when I walk into the store, the genius bar is completely empty.

Does anybody else have this problem in their area?
Click to expand...

It has always been difficult to make an appointment at a NYC area apple store for less than 3 days in advance. However apple appears to 'fit you in' when the computer is actually broken and won't even boot. Happened to me when upgrading to leopard and they squeezed me in within 30 minutes.
 
Consultant said:
Um, wired keyboard?



WRONG. They also make the repairs. They need to pass certification tests which you will fail if you don't study.
Click to expand...

Wrong as well. Apple doesn't do major repairs to laptops in most Apple Stores and does send them out to the repair depot. They do most desktop repairs in store however.

kastenbrust said:
Apple is more interested in employing people with customer service skills and charm than people with any real technical knowledge.
Click to expand...

Very true.
 
Turmoil said:
You called on Monday, they made you an appointment on Wed - you bailed on the appointment and it's who's fault you have a brick?

sigh.
Click to expand...

"(I'm not complaining about being sick, but if Apple had at least one appointment on the day it broke, I would have a working computer today.) "
 
dengar169 said:
Question...did you by any chance install the script for the new jailbreak? If so, it is a known problem and is doing something to the extension (IOUSBFamily...or something like that).

I had this same exact problem and was not able to boot up under any modes (verbose, target, etc.) because I am on a third party keyboard.

Anyway, the solution for me was to dig up my originaly keyboard, insert the install discs that came with my iMac, and startup under the DVD. I believe it is holding down the C button on startup. Then all I did was re-install the Extensions folder from the dvd.

It worked but the only thing was I had to reinstall some files (third-party keyboard software, and had to re-input SOME serial numbers for programs).

Hope this helps.
Click to expand...

I had this problem last week, did the same thing you did, and it worked fine. Then I reinstalled the jailbreak fix. When I got the problem again, holding down C on startup wouldn't do anything, I thought the issue was all hardware. AppleCare insisted the internal USB hub and bluetooth receiver were broken. It turns out that my keyboard batteries happened to be dead! I selected "Archive and reinstall" and now it is reinstalling Leopard. Once it is done, will the normal 10.5.6 files be back where they're supposed to be?
 
mrat93 said:
I had this problem last week, did the same thing you did, and it worked fine. Then I reinstalled the jailbreak fix. When I got the problem again, holding down C on startup wouldn't do anything, I thought the issue was all hardware. AppleCare insisted the internal USB hub and bluetooth receiver were broken. It turns out that my keyboard batteries happened to be dead! I selected "Archive and reinstall" and now it is reinstalling Leopard. Once it is done, will the normal 10.5.6 files be back where they're supposed to be?
Click to expand...

To my knowledge, majority of my extensions were back to normal. With the exception of some. Like I mentioned, I had to reinstall drivers for my Logitech keyboard to work properly. Other then that, everything else seemed fine.

I am mostly on my MB and haven't really USED my iMac since this happened (roughly a week ago). From what I have done with it everything seemed fine.
 
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