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Apple Suggests Restoring iPhone and Apple Watch to Fix Excess Battery Drain or Missing GPS Data

wineandcarbs

macrumors 6502a
May 2, 2008
867
122
I have used Strava on the phone AND Strava on the watch and the GPS on both is fine except for bad HR data on the watch.
The Strava apps work fine for me, it's the native watch Workout app that doesn't give me route data. I'm back to using the Strava app as a result (I prefer the screen layout of the native app). Fortunately I'm not having HR issues. I really don't want to fully restore my phone though. I'll have to just wait until there's a patch (if one ever comes) or I get my next one, in which case I'll restore onto the new phone.
 
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Jedphoto

macrumors newbie
Jun 27, 2020
5
1
I tried RunKeeper using just the watch app and it did not record my route on that app either. I unpaired my watch twice and did a full restore of my phone once. However, I did do a restore from a computer backup vs iCloud. I wonder if that made a difference or not?
 

Henk Poley

macrumors 6502
Sep 22, 2008
307
95
I tried RunKeeper using just the watch app and it did not record my route on that app either. I unpaired my watch twice and did a full restore of my phone once. However, I did do a restore from a computer backup vs iCloud. I wonder if that made a difference or not?
Someone earlier on wrote that it had to be an iCloud backup 🤷‍♂️

Someone else noted that it only worked after removing and then re-adding their iCloud account. So you might try that first.

That said, I did all those things, and while the power drain is not super high anymore, it still quite unacceptable. Less than a workday for an iPhone SE 2016, with a pretty fresh battery.
 

Jedphoto

macrumors newbie
Jun 27, 2020
5
1
Someone earlier on wrote that it had to be an iCloud backup 🤷‍♂️

Someone else noted that it only worked after removing and then re-adding their iCloud account. So you might try that first.

That said, I did all those things, and while the power drain is not super high anymore, it still quite unacceptable. Less than a workday for an iPhone SE 2016, with a pretty fresh battery.
Yeah, the apple recommendation does say from an iCloud backup, but I didn't have enough iCloud storage to backup my phone, so I tried a full restore from my computer. Now that I signed up for Apple One today, I am backing up my phone via iCloud and will see if that makes any difference. We shall see.
 

Henk Poley

macrumors 6502
Sep 22, 2008
307
95
I have to say that after doing everything, my iPhone SE 2016 still uses ±10% per hour.

Kind of ridiculous.
 

HeadphoneAddict

macrumors 6502a
Sep 16, 2007
995
829
I mean...what’s the big deal? ...snip

Did they drop the ball with this update? Yes, I absolutely agree on that. Is it the end of the world because you can’t look up your bike ride from July 5, 2017? No. snip...

Personally, yes, I like to go back and look at the 6 mile bike ride I did in Skagway AK on an excursion from our 25th anniversary Alaskan cruise in July 2017. I like to look at the 340 foot climb over 2 miles in the mountains that we did while in port on that cruise, before my health got worse. I like to see the track overplayed on the map as I walked on the cruise ship deck as it sailed through Johns Hopkins Inlet. I like to look back at the eBike ride I did in August 2020 to 10,000 feet (with oxygen) in Rocky Mountain National Park. Some of us are sentimental like that. On the other hand, we don't track every workout with a stopwatch and pen and paper - our work outs are for fun and memories.
 

deeddawg

macrumors G4
Jun 14, 2010
10,407
4,140
US
Personally, yes, I like to go back and look at the 6 mile bike ride I did in Skagway AK on an excursion from our 25th anniversary Alaskan cruise in July 2017. I like to look at the 340 foot climb over 2 miles in the mountains that we did while in port on that cruise, before my health got worse. I like to see the track overplayed on the map as I walked on the cruise ship deck as it sailed through Johns Hopkins Inlet. I like to look back at the eBike ride I did in August 2020 to 10,000 feet (with oxygen) in Rocky Mountain National Park. Some of us are sentimental like that. On the other hand, we don't track every workout with a stopwatch and pen and paper - our work outs are for fun and memories.

Hopefully this will get fixed for you so you can retrieve these past special events.

FYI - check out the RunGap phone app to export stuff to outside platforms - it supports quite a few, including putting the data files onto Dropbox or iCloud Drive. This way I'm not relying on a single platform for this stuff.
 
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Jedphoto

macrumors newbie
Jun 27, 2020
5
1
Yeah, the apple recommendation does say from an iCloud backup, but I didn't have enough iCloud storage to backup my phone, so I tried a full restore from my computer. Now that I signed up for Apple One today, I am backing up my phone via iCloud and will see if that makes any difference. We shall see.
So it definitely has to be an iCloud backup. As I mentioned before, I tried a wipe and restore from a computer backup and that didn't work. Since getting Apple One and having much more iCloud storage, I did a full backup of my phone, unpaired my AW4, and restored everything from iCloud. None of my old route maps were recovered (maybe because they were never backed-up via iCloud), but I did a quick mile walk without my phone, and was able to record my route with only my AW.
 

RabidMacFan

macrumors regular
Jun 19, 2012
224
62
California
For me, my exercise route GPS data from before my restore/iOS 14 is gone forever.

Follow these steps to export your Apple Health data and find out if yours is too.

1. Open Health App on iPhone
2. Click on your user icon in the top right
3. Scroll down and choose "Export All Health Data"
4. You can save it to iCloud or Airdrop directly to your computer
5. Once you copy over export.zip, extract it to get the apple_health_export folder.
6. Inside, you'll see a workout-routes folder. The .gpx files inside contain the GPS coordinates of your workout.
7. Open some of the files in a text editor. If it has GPS data, you will see a new line for every second of your workout. If the GPS data is missing, it will only show the time that you started the workout.
 

anyjungleinguy

macrumors 6502
Mar 6, 2012
278
171
Latest watchOS 7.1 and iOS 14.2 has fixed workout maps for new workouts but old ones are still missing for me.

Workouts done with iOS 14 show just a green pin. Pre 14 workouts have no map data at all, the option doesn’t even appear and neither does any historical weather info. Pre 14.2 I at least had a green start marker but even that is now gone.

Tried all the backup and restore options but no luck. Guess I’ll follow the steps above tomorrow and see if the data has truly gone.

what a ballache...that’s three+ years of maps and weather info lost.

I also see Apple have 404’d the support article. Nice.
 

deeddawg

macrumors G4
Jun 14, 2010
10,407
4,140
US
what a ballache...that’s three+ years of maps and weather info lost.
Going forward, I strongly encourage not keeping your data on a single platform. Consider syncing your workout data to an external platform or two. The RunGap phone app is handy for this.
 

anyjungleinguy

macrumors 6502
Mar 6, 2012
278
171
For me, my exercise route GPS data from before my restore/iOS 14 is gone forever.

Follow these steps to export your Apple Health data and find out if yours is too.

1. Open Health App on iPhone
2. Click on your user icon in the top right
3. Scroll down and choose "Export All Health Data"
4. You can save it to iCloud or Airdrop directly to your computer
5. Once you copy over export.zip, extract it to get the apple_health_export folder.
6. Inside, you'll see a workout-routes folder. The .gpx files inside contain the GPS coordinates of your workout.
7. Open some of the files in a text editor. If it has GPS data, you will see a new line for every second of your workout. If the GPS data is missing, it will only show the time that you started the workout.

Followed your steps and can confirm that’s how my older workouts look too.

One interesting thing to note is that while the GPS route data definitely appears to have been lost it still knows the general location the workout was started. I see no references to this in those files so where is this other location information stored?
 

IgiveyoutheFBI

macrumors newbie
Sep 16, 2008
22
2
UK
I did a backup and restore on IOS 14 (iPhone Xs) and AW7 (Series 6 Wifi only), no luck, hoped the upgrade to 14.2 and AW7.1 would fix it but nope, and now I see Apple have taken down the original support article. Is that it? are we on our own now ?
 

Henk Poley

macrumors 6502
Sep 22, 2008
307
95
I did a backup and restore on IOS 14 (iPhone Xs) and AW7 (Series 6 Wifi only), no luck, hoped the upgrade to 14.2 and AW7.1 would fix it but nope, and now I see Apple have taken down the original support article. Is that it? are we on our own now ?
There is the Web Archive cached version: https://web.archive.org/web/20201104230323/https://support.apple.com/en-us/HT211865

But since it is removed, I suppose iOS 14.2 ought to resolve the specific issues they were tracking.

Could you be more specific on the problem that you have?
 

IgiveyoutheFBI

macrumors newbie
Sep 16, 2008
22
2
UK
There is the Web Archive cached version: https://web.archive.org/web/20201104230323/https://support.apple.com/en-us/HT211865

But since it is removed, I suppose iOS 14.2 ought to resolve the specific issues they were tracking.

Could you be more specific on the problem that you have?
When I go to the Fitness app and look at my workouts, there is no map data available, simply a single green pin in the rough area of where my workout started, sometimes even that is a mile away from where it actually should be. Old data is also missing. I found the article you linked to on the Apple site about a month ago and tried it with no luck and as mentioned the upgrade to 14.2 and AW 7.1 hasn't helped either. Now the article has been taken down it's starting to feel like I need to reset my phone as new instead of restoring it to get it to work again but that is going to be a pain I'd rather avoid if possible.
 
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