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Apple Support Account on X No Longer Offers Help From a Human
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They might as well pull this account from X.... who would even go to X for support... You would probably end up with a video of Elon laughing at you.
Either you are a disgruntled employee or you have no life. That’s weird.
Twitter isn't going to be in business for much longer at this rate, I don't think. That's probably for the best considering how toxic it has gotten in the past year, which is really saying something, since it wasn't very nice before either.
The exceptionally high turn over rate doesn't help with employees having "off the books" knowledge, which is the thing that makes them sound smart. The treatment and pay at these centers is not great. Apple and T-Mobile are the only people I have called in years that don't sound like they hate their jobs. It's sad.
X has become irrelevant. We often share links in our Whatsapp group chat, and 9 times out of 10, X links don’t work, producing errors the page doesn’t exist, can’t be found or displayed. What gives.
We’re all aware of the pitfalls of social media, but to suggest that Musk’s TwitterX is no different than any of the others is disingenuous. TwitterX is an especially messed up crapshow right now and it’s getting worse.
I’d also remind you that the MacRumors forum itself is a kind of social media … but isn’t in the business of promoting antisemitism, white nationalism and other forms of dangerous political extremism.
Social media is defined by the moderation or lack thereof. It can be handled appropriately or it can be egregiously abused. TwitterX is the leading example right now of the latter.
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This is one of my irritations at the moment... every article I read on X has this...
Phone support is gradually outsourced to India and SEA as well, even at companies like Amazon who used to have pretty great customer service. That's not a problem in and of itself but they barely train these support agents outside of some very scripted dialogs and are lax about hiring people with broken English. Chat support is getting even worse. For example on Amazon half of the time the employee barely understands what I need help with and just transfers me to someone else. I've had a recent support chat where I was transferred 5 times before getting someone who knew what's going on.
This extends especially to social media, and the internet in general. Time wasted is still time wasted.
(And yes, am aware of the irony of making this post on a site like MR)
Interesting. I'd have thought by now the Pentagon would have graciously relocated Musk and his traitorous little national/global security threat to a quiet little hold in some rusting cargo ship bobbing around an anchor in the south pacific.
Occasionally, they were of use pointing someone to a knowledgebase article.
I can understand the need to get away from X/Twitter now. Also, Apple has to cut costs because 30-39% profits are in jeopardy.
I can understand the need to get away from X/Twitter now. Also, Apple has to cut costs because 30-39% profits are in jeopardy.
I think Twitter or X as it’s called now is pretty awesome for what it does but I don’t think that includes Apple support. If I want support from Apple, I’ll call or iMessage Apple, not send a tweet 🤦♂️🤣
I'm glad someone read the story. Almost all the comments I am reading seem to be focused on only X/Twitter and not the rest of the story. This is much bigger than little ol' X/Twitter.
I'm more concerned with Apple's Discussion Community part then the social media part being axed. That is always where I go for help since most of the time it is out of warranty help that I need. So phone support is useless to me. I am actually seeing this as a way of pushing people to buy AppleCare on a yearly basis in order to have access to support since that will be the only way of getting real Apple Support soon (other then the Apple community itself).
That is the BIG story I see in this. Real Apple support is going to be drying up unless you want to pay for it one way or the other soon.
That’s been the case for over a decade now. The Apple support forums are about the same as MacRumors forums. You’re highly unlikely to get anyone from Apple showing up in the threads.
I'm fully aware of that but the ones who are there, soon are not going to be there and there is only going to be phone support from here on out. So it cuts back on costs for Apple and encourages people to pay for support.