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Actually that's a bit wrong. Our intel comes from the so called tech expert victim of the attack telling us that the hacker said nothing and what was said.

This is an expert that wasn't backing up his computer, the notion that things might not mean what he thinks they do or he's being vague to cover up his own guilt isn't far fetched
Perhaps, but as I have said, I am willing to give Mat the benefit of doubt here. It makes more sense to distrust the hacker than him.
 
So, let's get this straight...a hacker "decides" to hack the account of a semi-high profile tech guy and then after committing several serious crimes like fraud that could land him in jail for an extended period of time repeatedly contacts the person he hacked when he must know that Apple will surely pursue this matter?

I smell a rat...

I don't believe in ghosts either. I'll wait until I get some proof of this other than simply taking some guys word for it.
 
Perhaps, but as I have said, I am willing to give Mat the benefit of doubt here. It makes more sense to distrust the hacker than him.

This smells like a well engineered attempt to damage and discredit. Every one is suspect here. The method appears to point to a(some) knoledgeable individual(s).
 
Why are people solely blaming the so called hacker? I don't think you get it? If it is found that Apple covered this up, or did not detect the fraud and they did not follow the strict DPA procedures they can be prosecuted.
I bet I could take some small information from anyone on here that as a blog or a website and do the exact same thing, because I could fool Apple into giving me your details just as easily.

You can guarantee this went straight to board level because of the seriousness, the agent investigated and stricter procedures put in place or departments retrained, or the DPA procedures re-iterated in briefings.

If this was someone who just hacked into the system then it is different, but they simply fooled an agent into willingly handing sensitive information over about a customer because they failed to follow DPA procedure.

So if this story is true, do not under any circumstances paint Apple in a bright innocent light, because they failed at procedures required by and clearly set out by strict government legislation.

You haters are hilarious. Nothing has been verified. Please shutup before you make fun of yourself in case there is a retract.
 
That wouldn't make the calls a lot longer and it would provide superior security.

In theory you are correct, but on the practical side of it, Applecare would end up provide less support to us, since one customer with this issue would take double time.

I believe the solution will pass by increasing more security steps, so you don't have to call AC every time this happens, but you can do it on your own pace.
 
Actually that's a bit wrong. Our intel comes from the so called tech expert victim of the attack telling us that the hacker said nothing and what was said.

This is an expert that wasn't backing up his computer, the notion that things might not mean what he thinks they do or he's being vague to cover up his own guilt isn't far fetched

He's being vague so he can churn more hits for the full story later today.
 
Never underestimate social engineering, sad news. I hope this kind of case is isolated.
 
As someone who knows a few things about iCloud and about AppleCare I can say without a doubt that the only way that this "hacker" would have had AppleCare assist in resetting the password would be if the "hacker" knew way more about Mat's personal info than Mat should have EVER let into the public. .

Let's be fair. Unless you have proof of what happened, you can't say they followed these procedures. This and comments by many other do negate the accusation that Apple doesn't have something in place. But it is possible those rules weren't followed.

There are a lot of folks saying they didn't follow their rules and can't prove that claim, but no one has proven they did

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Hacking was used too deliberately to include anyone breaking in a protected circumstance almost to the case of stealing an access card to a data center. Don't we have better English word to describe it?

It's worse than that hacking use to also mean reverse engineering. At that time, cracking was the term used for black hat type games. Thanks to Hollywood and such hacking has become a nasty word, especially with the general public who lump white hat and black hat together
 
Let's be fair. Unless you have proof of what happened, you can't say they followed these procedures. This and comments by many other do negate the accusation that Apple doesn't have something in place. But it is possible those rules weren't followed.

There are a lot of folks saying they didn't follow their rules and can't prove that claim, but no one has proven they did

Exactly, we do not have enough information to know what has transpired, if Apple followed their internal policies or not and if those policies are adequate or not based on the level of service being offered.

Mat hasn't given us any information that makes it possible to formulate any kind of opinion on the subject yet.
 
Do we know with certainty that the information wasn't simply given to (or allowed to get to) the "hacker"?

Honestly, this whole things sounds like a click-generating con job.

Complete with his version of the story being released today.

Something tells me it will be full of stupid, bad careless Apple stuff. And he was just a victim 100%

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This!

Tyhe question of backups is hotly debated. Arguably, Honan did have backups, .

by his own admission he didn't. At least not of his computer. We don't know if the iCloud included device backups or just what was syncing through the service

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This was a case of social engineering. It had nothing to do with "hacking". The blogger's accounts were compromised using a technique that has been around since humans began communicating with each other.

Says the victim. We really don't know what is meant by the term in this case.
 
Complete with his version of the story being released today.

Something tells me it will be full of stupid, bad careless Apple stuff. And he was just a victim 100%

The fact that he had years of work and no backups makes him at least partially responsible.

He's supposed to be a tech expert. What was he thinking?
 
I am sure that Apple has a back up of the information people store in icloud.

foolish not to..

Go back and read the whole thread. It was about his laptop, which they don't back up

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However, I do think Apple should foot the bill for any loss incurred on his part (the MBA did have work-related information as well as personal I believe) but.. as a Gawker employee, I sincerely doubt much will come of it.

no they should not. Your data is your responsibility not theirs.
 
I don't know if this is reasonable... if your house burnt down with your Mac and your Time Machine backup, I'd still be pretty sympathetic.

Umm.... Those of you who want some security for your time machine backups: http://iosafe.com/products-soloPRO-overview

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I had my Google account hacked during the Gawker fiasco and was never able to get it back. Luckily for me it was my garbage email account.

What I took away from it is that we're still not ready to move into the all digital age. Even local backups can get screwed up. It took one accidental drop for my Seagate external drive to break and hard drives can break for any reason that don't include a drop.

Hard copy still seems to be the best option.

http://iosafe.com/products-soloPRO-overview
Get two of these. They won't die on you....

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This smells like a well engineered attempt to damage and discredit. Every one is suspect here. The method appears to point to a(some) knoledgeable individual(s).

Apple records support calls, so if this is true, they will be able to see exactly which employee failed to follow procedures.

If it's false, it will be extremely easy to disprove.
 
No, I don't see how that's related to the poster you were replying to though.

But if you use iCloud then your whole computer and all devices are at risk even if you don't store files on iCloud. Sounds pretty horrific to me. Sounds like a reason not to buy a Mac. I'm not saying don't buy a Mac, I'm saying its a reason against the Mac.
 
I have it on good authority that the notorious hacker, Crash Override, is responsible for this crafty pilferage.
 
Looks like his blogged got hacked too. Haha.

http://www.emptyage.com

Looks okay to me. What should we be looking for? :confused:

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He works for Wired. Learn to read.

He is a former writer for Gizmodo...

From the article

The point of entry appeared to be his iCloud account which was then used to gain access to Gmail and then his and former-employer Gizmodo's Twitter accounts.
 
But if you use iCloud then your whole computer and all devices are at risk even if you don't store files on iCloud. Sounds pretty horrific to me. Sounds like a reason not to buy a Mac. I'm not saying don't buy a Mac, I'm saying its a reason against the Mac.

Buying a Mac doesn't have anything to do with your choice of using iCloud or not. And again, I don't see the link to the person you were replying to, since what does that have to do with government employees ?
 

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Hmmm...

One wonders what he did beyond just appearing technically clueless in his blog to the anonymous 4Chan associated hacker?

It's one thing to log into someones account and change their passwords and redirect their website to some "we vandalized your site" brag page.

But it's still another to pursue a scorched earth "we wiped all your devices too" policy and actually deleting his google mail account.

This suggests someone he's had past dealings with who is seriously enraged.

There's a lot more we don't know about this story than we do not.
 
In a sense, I'm happy this has happened and gained this kind of media attention, being all over my Flipboard yesterday. I think Apple will now be hard pressed to add two-step authentication, much like the one in effect for Google accounts. As well as issuing new support guidelines. These kinds of accounts are so important, and focus so much on connecting personal data and private details, that anything less should not be acceptable.

Perhaps Apple can sneak such a feature into iOS 6? :)

After upgrading to 10.8, years of information moved from my computer to Apple's servers and my computer slowed to a snails pace. When I started turning off these storage links and those scary your information is going to be lost messages appeared, that is when the voice of Hal rang out in my head.

My person information in a hacker rich environment on purpose!!! Then if you try to get it back to where if came from, your computer, there are warnings about losing information. ARGH!!!
 
He is a former writer for Gizmodo...

So what you're saying is that because of a spat that his former employer got into, he will forever more be anti-Apple, and nothing he writes can be taken seriously?

The key events that should be looked at are as follows:

-Honan owns several iDevices, linked to a single iTunes account
-Those devices, while still in Honan's physical possession are remotely wiped by persons at that point unknown to Honan.

That's it. Finito. Anything before or after is entirely irrelevant.

As long as those two points hold true (And the key one being the hacker not having links with Honan), then there's a security issue.

Maybe Apple are trying to make a really profound statement, asking us to backup regularly, and also carry those physical backups around all the time because there's no knowing when your device could get wiped and you'll be left with nothing. Just like that time they told me that I was holding my phone the wrong way.
 
Dude had no backups? Are you kidding me? IMO that is the scariest part of this story; to think that somebody doesn't have enough common sense to back-up data. Makes me shiver!


Especially when Time Machine is built into the OS and all you need is an external drive for about $150. That's pretty embarrassing.
 
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