Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Support - antenna issues because of missing protective coating

R

RoboCop001

macrumors 68000
Original poster
Oct 4, 2005
1,576
454
Toronto, Canada
http://arstechnica.com/apple/news/2010/06/jobs-on-iphone-4-antenna-avoid-holding-it-in-this-way.ars

According to Ars. Check out the last paragraph.

Here's the quote from the link on the Ars page. Looks like the guy was talking to Apple on the phone and they're sending him a new one.
Saam G

Update on the reception issue from my buddy who has been hitting his head against the wall:

Got off the phone with Apple. They're sending me a new one overnight. They said they're aware of the issue, and it has something to do with a missing protective coating on some of the parts.

Hopefully it's not a bunch of baloney (mmm...).

BTW, Apple has amazing support. Friendly, knowledgeable, professional. They really do take care of you. Every time, in my experience.
Click to expand...
 
makes sense i guess, still can't believe that steve sent out that email. I called up Apple and they gave me the same response, get a case or hold the phone differently. Yea, I think I'm going to return this thing.
 
RoboCop001 said:
http://arstechnica.com/apple/news/2010/06/jobs-on-iphone-4-antenna-avoid-holding-it-in-this-way.ars

According to Ars. Check out the last paragraph.
Click to expand...

That is interesting. Now if we can only substantiate this claim. I would see an apple support bulletin in the future about this with possible recall. Hum....It would certainly explain why some phones seem to do this and others do not have the problem at all. You would think if it was a product of the design, then all phones would suffer the same issue. Certainly they do not.
 
Here's the quote from the link on the Ars page. Looks like the guy was talking to Apple on the phone and they're sending him a new one.

Saam G

Update on the reception issue from my buddy who has been hitting his head against the wall:

Got off the phone with Apple. They're sending me a new one overnight. They said they're aware of the issue, and it has something to do with a missing protective coating on some of the parts.

Hopefully it's not a bunch of baloney (mmm...).

BTW, Apple has amazing support. Friendly, knowledgeable, professional. They really do take care of you. Every time, in my experience.
Click to expand...
 
Seems odd to me that a random CS rep would be the first (and so far only) to break this news. That's not typically how Apple disseminates information. If it came from an SJ email... Not saying I don't believe the person heard that from a rep, but I think the rep is theorizing.
 
That would explain why some people see it on their phones and others don't. The first thing I tried to do was reproduce this when I got my phone, and I didn't have any issues (although my hands weren't wet and now I have a bumper on)
 
That would make sense. I was Actually just talking to my gf about using her clear nail polish around the band. I figured a little coating around it would help. I'm gonna wait and see if apple comes out with an official fix before I do that though, as it's not terribly bothering me, just annoying, and I'm gonna get a case as soon as I find one I like.
 
This rumour flew around yesterday. As nothing is confirmed, it's just too early to speculate. Apple themselves don't know yet - and I suspect anyone told any otherwise are being told that to get rid.
 
Then those with a full body invisible shield should not have a issue……

Anyone notice a difference after they applied the full body type shield?
 
I installed a Zagg full body shield last night, it doesn't seem to stop the issue, although when I tried it at work today in the same spot I was in yesterday, it did seem to happen alot slower. The Zagg shields seem to be cut so as to not overlap the connecting points, but I stretched one slightly when installing, so one of my connecting points is covered, but the other is not.
 
My issue has gotten worse, actually. I expected it to be a stable fault; just don't tough the bottom edge of the phone:rolleyes: and it would work. That did, until last night. That was the last time I could pick up the signal at all. Today just a consistent "No Service."
 
Rooftop voter said:
That would make sense. I was Actually just talking to my gf about using her clear nail polish around the band. .
Click to expand...

I thought about one of those little useless Band-Aids they put in the package....the ones you have hundreds of because they are not big enough for any cut that actually bleeds.
 
icyfire said:
makes sense i guess, still can't believe that steve sent out that email. I called up Apple and they gave me the same response, get a case or hold the phone differently. Yea, I think I'm going to return this thing.
Click to expand...

I can't believe they would have the Balls to say that to a paying customer.
I didn't even bother to do all that phone haggling, I would go the F off.
shame on you snapple.
 
I'm calling AppleCare and going to ask for a free Bumper. What are my chances of them sending me one?:confused:
 
According to Engadget they were able to reproduce the issue on some new phones they bought on launch day...but their test unit did not have the problem. I wonder if Foxconn screwed up the manufacturing of the production run...

Maybe they put a coating on but it came off because they didn't give it time to dry like with the yellow screen issue.
 
I just got off the phone with technical support and was told Apple is aware of the 'fault' with the iPhone antenna and egineers are working to resolve the issue. In the meantime I was told to get a bumper from the Apple store to temporarily address the issue, nothing offered gratis.

Recall in the near future?!
 
wpc said:
I just got off the phone with technical support and was told Apple is aware of the 'fault' with the iPhone antenna and egineers are working to resolve the issue. In the meantime I was told to get a bumper from the Apple store to temporarily address the issue, nothing offered gratis.

Recall in the near future?!
Click to expand...

Telling consumers to hold the phone a different way might be a sign of a recall, as there isn't really any fix at the moment. If they do give a recall, everyone will be praising Apple, and all this stuff will be irrelevant. Hm.
 
Makes sense, given that I can't reproduce the problem.

Now, this will make interesting conversation with a friend of mine, a PhD Materials Scientist. What kind of non-conductive protective coating won't wear off?

This might interest him, since his specialty is bonding ceramics to metals.
 
bli625 said:
Telling consumers to hold the phone a different way might be a sign of a recall, as there isn't really any fix at the moment. If they do give a recall, everyone will be praising Apple, and all this stuff will be irrelevant. Hm.
Click to expand...

I just hope they don't try to hide the problem through a software patch that will 'fix' the problem... if there is interference, there will be dropped calls regardless what the software tells us... so I hope if there is a real issue here it's a recall.
 
I wonder if they are talking about a coating on the outside over the antenna or something on the inside of the phone.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back