Apple Support App Gains Option to Schedule Repairs From Authorized Service Providers

Discussion in 'iOS Blog Discussion' started by MacRumors, May 9, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple today updated its Apple Support app to version 1.1, adding several new features to enhance the app and make it easier for users to obtain support for their Apple products.

    Starting today, the Apple Support app can be used to schedule repairs at participating Apple Authorized Service Providers, giving users more options beyond the Apple Genius Bar. Scheduling repairs through an authorized service provider has previously been available on the support website, but now it is also an option in the app.


    The Genius Bars in Apple's own retail stores can have wait times of several days, but Apple Authorized Service Providers are often able to help customers much sooner. New to the app is an option to filter AASP locations by mobile carrier to find relevant carrier stores that can provide repairs.

    Along with the AASP option, Apple Support app users can now make Genius Bar reservations at Apple Stores in China, Hong Kong, Macao, Turkey, and United Arab Emirates.

    Apple Support is also gaining a simplified authentication process and support for iOS 10 rich notifications for chat, making it possible for users to reply to incoming Apple Support chat messages directly from the lock screen.
    Apple Support first launched in the Netherlands in November of 2016, before expanding to the United States the following month. Since then, the app has expanded to many additional countries across the world.

    The app, which is designed to give iPad and iPhone owners an easy way to get support for their devices, closely mimics the design of Apple's dedicated support website.

    Apple Support can be downloaded from the App Store for free. [Direct Link]

    Article Link: Apple Support App Gains Option to Schedule Repairs From Authorized Service Providers
  2. adamjackson macrumors 68000

    Jul 9, 2008
    Finally. For those of us where an Apple Store is almost 2 hours away, this is great.
  3. KAZphoto macrumors member


    Sep 15, 2016
    About time. User experience seemed 10 steps back when it looked like they were dogdging everyone to make an appointment. I was stumped when trying to make an appt on it. The older app was so seamless.
  4. keysofanxiety macrumors G3


    Nov 23, 2011
  5. jonnysods macrumors 603


    Sep 20, 2006
    There & Back Again
    I still prefer to go to apple because sometimes they will give you a new device on the spot and other cool things. My wife's phone had an issue with the vibration motor, they were going to fix it, and then decided to give her a new one. I asked if they give away free screen protectors as we bought a belkin one and had it installed at the store, and the girl decided to throw one in.

    An authorized repair place can't do this stuff.
  6. henry72 macrumors 65816


    Jun 18, 2009
    New Zealand

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