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macrumors bot
Original poster
Apr 12, 2001
54,662
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Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app's usefulness for getting service and support for Apple devices.

apple-support-coverage-details.jpg

The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about your upcoming Genius Bar or Apple Authorized Service Provider reservations sent by text message or phone.

apple-support-genius-bar-notifications.jpg

Though not mentioned in the release notes, the update introduces a new Check Coverage App Clip for those who do not have the Apple Support app installed. If you go to Apple's Check Coverage website on an iPhone without the app, you will be able to use the App Clip to see device information without needing to download the full Apple Support app.

apple-support-app-clip.jpg

The Apple Support app is designed to provide an easy to use resource on the iPhone and iPad for getting help with hardware issues. It is a free app that can be downloaded from the App Store. [Direct Link]

(Thanks, Steve Moser!)

Article Link: Apple Support App Gains Updated Coverage Details, Reservation Reminders and New App Clip
 
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Rochy Bay

Suspended
Apr 5, 2016
271
118
Cupertino, CA


Apple today updated its Apple Support app to version 4.2, introducing a few useful new features to streamline the app's usefulness for getting service and support for Apple devices.

apple-support-coverage-details.jpg

The section of the app that provides coverage details now offers up more information about benefits and service options, plus you can now get reminders about your upcoming Genius Bar or Apple Authorized Service Provider reservations sent by text message or phone.

apple-support-genius-bar-notifications.jpg

Though not mentioned in the release notes, the update introduces a new Check Coverage App Clip for those who do not have the Apple Support app installed. If you go to Apple's Check Coverage website on an iPhone without the app, you will be able to use the App Clip to see device information without needing to download the full Apple Support app.

apple-support-app-clip.jpg

The Apple Support app is designed to provide an easy to use resource on the iPhone and iPad for getting help with hardware issues. It is a free app that can be downloaded from the App Store. [Direct Link]

(Thanks, Steve Moser!)

Article Link: Apple Support App Gains Updated Coverage Details, Reservation Reminders and New App Clip
Including new features such as no more real people support interactions. 👀
 

jlocker

macrumors 65816
Jun 20, 2011
1,014
1,184
Lake Michigan
AppleCare is a great deal to support expensive hardware, for 3 years you are pretty much worry free on your system. Then near the end of the three years like 2 1/2 you can sell you Mac and the coverage goes along with the system being sold so the buyer gets a bonus and makes your Mac system more valuable to sell and more attractive to a buyer.
 

Richdmoore

macrumors 68000
Jul 24, 2007
1,891
320
Troutdale, OR
AppleCare is a great deal to support expensive hardware, for 3 years you are pretty much worry free on your system. Then near the end of the three years like 2 1/2 you can sell you Mac and the coverage goes along with the system being sold so the buyer gets a bonus and makes your Mac system more valuable to sell and more attractive to a buyer.
I am going to slightly disagree. For those of us that tend to keep our machines several years, it’s great. Unfortunately, 3 years isn’t enough in my opinion.

Apple fixed this with iOS/iPadOS devices, after year 2 (or right from the start) you can go month to month with AppleCare+ until either Apple discontinues the plan, or a customer decides if the device fails they would prefer to just buy a new model and discontinues the plan themselves.

Hopefully Apple in the future will give us that option on the mac side of the fence.
 
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