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Apr 12, 2001
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Apple today updated its official Apple Support app to introduce an overhauled interface and a new "Discover" tab for learning about new features in the products you own.

The new Apple Support interface features a cleaner look with more white space and a universal search bar at the top of the "Get Support" section for locating articles more quickly.

applesupportappupdate-800x708.jpeg

When selecting a product to get help, the app is better organized into different topics, with support articles separated into "Popular Topics" and "More Topics." More recommended articles are also offered up during the support process, making it simpler to find help.

A new navigation bar at the bottom of the app is separated into "Discover," "Get Support," and "Account." Aside from Discover, these features were previously available, but were organized differently.

The new Discover tab is the biggest addition to the Support app. It's designed to surface tutorial articles that are specific to the device you own. On an iPhone 7 Plus, for example, the Discover section offers up articles like using the Files app, capturing Live Photos, and using Messages.

There's also a "Collections" feature that has sections like Welcome to iOS 11, Get to know your iPhone, Get the most from your iPad Pro, Apple Watch Workout, and more.

The new Support app is available starting today, with the update available in the iOS App Store for free. [Direct Link]

Article Link: Apple Support App Updated With Redesigned Interface and New Discover Section
 

BMcCoy

macrumors 68000
Jun 24, 2010
1,718
3,421
I didn’t know about this app. Must have missed its release.

I’ve only needed to contact Apple support twice ever, I think.
Is this app good? Does it make trouble-shooting easier?
 
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jimthing

macrumors 68000
Apr 6, 2011
1,987
1,158
It's still focused on bloody devices, with next to nothing taking you to SERVICES or (native Apple) APPS.

Who designs these things?!
 
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szw-mapple fan

macrumors 68040
Jul 28, 2012
3,508
4,368
I didn’t know about this app. Must have missed its release.

I’ve only needed to contact Apple support twice ever, I think.
Is this app good? Does it make trouble-shooting easier?
It’s been pretty reliable and easy to use for me. The products you own all show up and you can book/change Genius Bar appointments or chat with Customer Support pretty easily.
 
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dotnet

macrumors 68000
Apr 10, 2015
1,601
1,295
Sydney, Australia
It's still focused on bloody devices, with next to nothing taking you to SERVICES or (native Apple) APPS.

Are you sure you're using a contemporary version of the app? Mine shows services (Apple ID, Apple Music, iTunes Store, Apple Pay, iCloud, App Store) and the native iOS and Mac apps, incl. Pro apps.

Who designs these things?!

:rolleyes:
 
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