Apple Support Call Recommending

Discussion in 'Apple, Inc and Tech Industry' started by ShaunM13, Oct 30, 2012.

  1. ShaunM13 macrumors newbie

    Oct 30, 2012
    I just got off a support call with Apple about a recent MacBook Pro order, and I just wanted to share that the support member, Tyler, recommended going to to see latest Apple product news. Thought that was kind of strange...
  2. A Hebrew macrumors 6502a

    A Hebrew

    Jan 7, 2012
    Probably not an official thing that they say, but MacRumors gives more Apple news than Apple even does, so can't blame him.
  3. ThirteenXIII macrumors 6502a

    Mar 8, 2008
    couple months late, bbut to give some sort of idea that alot of Tier 1 and some Tier 2 AppleCare support lines are operated by outsourcing firms, one for example is Stream Global, Kelly IT, etc so theyre not hired by Apple directly -- and alot of them run off 'script' and if worked for apple would not be allowed to give out that information or state something of that nature.

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