I've used Macs since 1987 and have always been impressed by the quality of the American (or Canadian, same thing) technical support via telephone. It's always been a gazillion times better than the script-reading technical support I've received for non-Apple printers and such from folks in Pakistan, etc. So, I called the Apple Support number last week about my iPod Touch and got a guy named "John" in Bangalore, India. I was shocked, but impressed by the fellow's savvy and upbeat attitude. He helped me out and I got off the phone and was still thinking, "what just happened"? Since when did Apple relocate or partly locate it's technical support to overseas call centers?