Apple support gave me a call just now. I was on the phone to them yesterday stating my issues that i was having with my AirPods build quality and charging. Originally the support person and i agreed that when Apple have more stock I would just go in and get them replaced and i was happy with that. But now the lady on the phone just rang me stating she would like me to send them back to Apple in Ireland so that the engineers can take a look at them and assess them and send me a new pair if they cannot repair them. I agreed to this and agreed to get them collected. And Apple gave me their account number and instructions on what to do next. And now the courier is coming to collect it from me right now instead of me waiting until tomorrow and they should be with the Apple engineers by tomorrow and i should have my replacement AirPods in no time. Just thought i'd share my positive customer service experience and how Apple, as always, went to great lengths to ensure that I am pleased with my purchase and are quick to deal with my issues. This is why I stay with Apple. The customer service cannot be beaten in my opinion. MM --- Post Merged, Dec 22, 2016 --- And they've just come and taken them off me. All in under 2 hours.