Hello, Does anyone have any tips for getting higher up into apple for support. I've been trying to get my unibody polycarbonate macbook repaired. The hinges are cracking and the rubberized bottom is starting to curl. Spent almost 40 minutes on the phone this morning which was mostly about explaining that the macbook DOES have a rubberized bottom and not little feet. How can i get some support from someone who isn't a moron?