Apple Support Experience

Just wanted to share this with you. I just got off the phone with Apple.

Somehow my Mac OS X Tiger discs went missing several months ago. I think someone was a bit over zealous when cleaning and mistakenly threw them out. (gasp) Thankfully, I haven't needed to use them. My Intel copy of Mac OS X was installed June 10th, 2006. Fully up to date and still working just fine. But... like any computer system, it is important to have system discs just incase. You never know when you might need them. Leopard is still a few months away, so for now Tiger is it.

As I understand it, normally replacement OS X discs cost about $60 a copy. In my case, I need them for two systems which use different CPU types (one is PowerPC and one is Intel). The Apple support person said this means one copy will not work for both - each needs its own compatible version. This would normally cost $120 in replacement discs.

The support person I spoke with was very polite, professional and helpful.

Turns out I am getting both via 2nd Day Fed Ex for free. I am outside of my "free support" period and they are still doing it for me in the interest of customer satisfaction - VERY cool! I am impressed! I was fully prepared to pay and I didn't have to.

Apple came through for me and made me proud to be a Mac owner.