Apple Support Experience

Discussion in 'Apple, Inc and Tech Industry' started by AnthonyKinyon, May 3, 2007.

  1. AnthonyKinyon macrumors regular

    Apr 4, 2006
    Just wanted to share this with you. I just got off the phone with Apple.

    Somehow my Mac OS X Tiger discs went missing several months ago. I think someone was a bit over zealous when cleaning and mistakenly threw them out. (gasp) Thankfully, I haven't needed to use them. My Intel copy of Mac OS X was installed June 10th, 2006. Fully up to date and still working just fine. But... like any computer system, it is important to have system discs just incase. :) You never know when you might need them. Leopard is still a few months away, so for now Tiger is it.

    As I understand it, normally replacement OS X discs cost about $60 a copy. In my case, I need them for two systems which use different CPU types (one is PowerPC and one is Intel). The Apple support person said this means one copy will not work for both - each needs its own compatible version. This would normally cost $120 in replacement discs.

    The support person I spoke with was very polite, professional and helpful.

    Turns out I am getting both via 2nd Day Fed Ex for free. I am outside of my "free support" period and they are still doing it for me in the interest of customer satisfaction - VERY cool! I am impressed! I was fully prepared to pay and I didn't have to.

    Apple came through for me and made me proud to be a Mac owner. :D :apple:
  2. ghall macrumors 68040


    Jun 27, 2006
    Rhode Island
    Yeah they are pretty good about stuff like that if your patient. That's how I got my MacBook Pro. While my PowerBook was being serviced, I kept pestering them every day asking "when is my repair going to be completed?" Finally, I guess to get me to shut up, they sent me a brand new MacBook Pro, as well as my old PowerBook (which was still broken :D )

Share This Page