Apple Support has somehow messed up my device

Discussion in 'iPhone' started by garethjs, Dec 24, 2016.

  1. garethjs macrumors 6502a

    Nov 11, 2008

    I logged in to add AppleCare support today and I was told they needed to run a diagnostic on my watch

    so I told them go ahead

    they asked me to turn on privacy and diagnostics & usage and automatically send which was already on.

    Anyways they ran the test and approved the AppleCare enrolment for my watch

    so with all done he approved it

    But unfortunately the "start diagnostics with apple support" is still there in my settings and he can't get rid of it.

    And every time I tried to turn it off it tells me this will actively turn off collecting data from my watch.

    So he checked and it seems his system is continually sending the signal to my device (WTF?!?) and he doesn't know how to resolve it.

    so I asked him if this diagnostic is running in the background and if so if its draining battery and he has no idea finally asking me to leave it for 24hrs before escalating it.

    Has anyone contacted supported and still have the "start diagnostics with apple support"?

    Everytime I try to turn on "diagnostic and usage" it says "This will also turn on data collection on your Apple Watch"

    So now both my watch and phone seem to be in diagnostic mode. WTF

    Any suggestions will be much appreciated

    Attached Files:

  2. Applefan4515 Suspended


    Sep 19, 2016
    I have recently. It's not there for me...but I also restored my phone since then. Try that.
  3. garethjs thread starter macrumors 6502a

    Nov 11, 2008
    he said it expires after 24hrs. if its still there I'm going to get this escalated as high as it goes. Im giving this company more money and they can't even get the support part of it correct.
  4. Applefan4515 Suspended


    Sep 19, 2016
    Their support is some of the best there is. Have you had previous experiences with it?
  5. sven691103 macrumors newbie

    Dec 14, 2016
    Do a force restart on the watch. Hold the crown and the button til it turns off.
  6. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    No. This is 100% normal. If you try to turn diagnostics and data off on your iPhone that pop up will come up. Has nothing to do with what Apple Support did. If need be I will post the same exact screenshot but this is 100% normal.

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