Just thought people might like to see how apple are treating their customers...I have an apple 5C. I got this from my service provider here in Ireland. I bought it on my credit card and it was factory unlocked by Apple. After one month the phone battery started to fully discharge within 2 hours. This is the second time I have had this problem with a 5C. Went through all the trouble shooting with Apple, AGAIN, but it did not fix the problem. I called Apple again and after a VERY long time I had to speak to a supervisor as the solutions given to me were of no help i.e. go to the nearest Apple store. The nearest Apple store is in another country! This didn't seem to phase the woman I was talking to. The supervisor called Joao apologised and said he was SOO sorry and he was making it his personal quest to help me. He said that he would send out a replacement phone and I was to send back my 5C with the courier. GREAT. Then he said that he had to take 327 euros of my credit card until he received. So I had np option but to agree to that! 10 days later I had heard nothing from Apple. No email, no calls, NO PHONE. I called apple support again and after spending another 20 minutes waiting I spoke to a women who was called Nuano (I think that is the spelling). I started to tell her the problem and in short, halfway through my explaining she talked over me and said that the order was cancelled. I asked why I had not been told of this and she said that it was not Apples problem and it was up to me to call them for an update. I said that this was not the sort of customer support I would expect from Apple and she said , well that is how it is and then hung up!!! She was the rudest most ignorant person I have ever had the misfortune to speak too. As I was very angry over this and called support again and spoke to a lovely lady called Jill who listened both to my issue with the phone AND Nuano, who should be fired. She said this was not acceptable and she put me through to a supervisor called Joe Sacchieri Now we are going on 50 minutes for this phone call!
Joe was very sympathetic (nothing new there) and said that he would be reporting Nueno and he would personally take care of my issue with the phone and get back to me. I thought I was getting somewhere. 5 days later and a few email from me and nothing so I called again. Went through the whole issue again with a guy called Glen. He apologised on behalf of Apple (I this this is the only thing these idiots are trained to do). Told me that the order was cancelled AGAIN and that was that.
I received and email this morning which read :
We regret that we are unable to reactivate this repair using the provided POP. Apple previously denied the Express Replacement service request for this customer. Discrepancies were found in previous customer returned products and/or Proof of Purchase.
I have never returned anything to Apple! I have the receipt from my credit card to say it was me who bought the phone. It was unlocked by Apple and the unlock code sent to my email address. How much more evidence do you need to know that this phone is mine.
Apple support is a timewasting joke. Lots of apologies and nothing else. I am absolutely disgusted with the amount of time I have wasted on this. Apple are now so big that the ordinary person means nothing.
I think on Monday morning a wee talk with my lawyer and the European Consumer Centre
Joe was very sympathetic (nothing new there) and said that he would be reporting Nueno and he would personally take care of my issue with the phone and get back to me. I thought I was getting somewhere. 5 days later and a few email from me and nothing so I called again. Went through the whole issue again with a guy called Glen. He apologised on behalf of Apple (I this this is the only thing these idiots are trained to do). Told me that the order was cancelled AGAIN and that was that.
I received and email this morning which read :
We regret that we are unable to reactivate this repair using the provided POP. Apple previously denied the Express Replacement service request for this customer. Discrepancies were found in previous customer returned products and/or Proof of Purchase.
I have never returned anything to Apple! I have the receipt from my credit card to say it was me who bought the phone. It was unlocked by Apple and the unlock code sent to my email address. How much more evidence do you need to know that this phone is mine.
Apple support is a timewasting joke. Lots of apologies and nothing else. I am absolutely disgusted with the amount of time I have wasted on this. Apple are now so big that the ordinary person means nothing.
I think on Monday morning a wee talk with my lawyer and the European Consumer Centre
