I think the problem is Apple skim out on their Warranty on their high price Apple Hardware. You only get 1 years, and 90 days to call Apple Care then they will stop talking to you. It's like they want to make a lot of Apple user buy Apple Care. They should make Apple Care cheaper. Spending $2,000 on it is expensive already so people will have a hard time putting in the extra for the Apple Care. They need to lower their Apple Care service if they want more people buying it. But, it's alway a good ideas to buy extended Warranty just to be safe when you are spending this much. Even if you have to pay so much like Apple notorious for everything being expensive.
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Apple "Support" is a JOKE - I'll never buy another $3500 machine from them again.
- Thread starter rob5
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I think the problem is Apple skim out on their Warranty on their high price Apple Hardware. You only get 1 years, and 90 days to call Apple Care then they will stop talking to you. It's like they want to make a lot of Apple user buy Apple Care. They should make Apple Care cheaper. Spending $2,000 on it is expensive already so people will have a hard time putting in the extra for the Apple Care. They need to lower their Apple Care service if they want more people buying it. But, it's alway a good ideas to buy extended Warranty just to be safe when you are spending this much. Even if you have to pay so much like Apple notorious for everything being expensive.
It's a shame that it turned pink. It's a shame that you didn't think.
Buy AppleCare or a Dell monitor the next time but if you don't know the details, ask before you buy.
Those aren't "problems", really. They're common for LCDs of any kind. LCDs get brighter after 5 minutes than when you first turn them on. Things level out after everything has warmed up.
Now shifting colours..........that's a problem, but not if you're watching movies, making movies, playing video games, etc. It's only important if you plan on printing graphics and photos, or going to press with a magazine design or something. This is also common for LCDs, but not the better ones like Apple uses in their 23" and 30".
Dell's 30" is good, while all their LCDs smaller than 20" will suffer these problems. MacBooks, MBPs, and iMacs will have these problems, but I guess you shouldn't really expect super-colour accuracy from such displays, especially the MacBook display.
Look what you have to do in this case is to make a fuss, tell the staff that it's unacceptable for you not to have the machine, what you have to do is to push, talk to the manager, customer relations and if none of that works, talk to Steve Job's office. Don't swear (especially) or shout at them, try and stay calm. If after all of that they can't help buy from another company, but TBH most companies offer bad support from time to time.
Though I have to admit Apple are being unnecessarily bad on this in a few ways, why they need the machine for liability is crazy, surely you could give them your credit card number (as at a hotel)? Also I get the feeling from several members including Sesshi (who has posted here) that their business support is subpar and could do with improvement, maybe leave Apple some feedback saying so when they ask post-repair, if you don't tell them what is wrong they can't improve.
Though I have to admit Apple are being unnecessarily bad on this in a few ways, why they need the machine for liability is crazy, surely you could give them your credit card number (as at a hotel)? Also I get the feeling from several members including Sesshi (who has posted here) that their business support is subpar and could do with improvement, maybe leave Apple some feedback saying so when they ask post-repair, if you don't tell them what is wrong they can't improve.
So, you are telling me that buying an Apple computer or component is a risk ?
Thought Apple had at least some type of reputation that was positive.
Those aren't "problems", really. They're common for LCDs of any kind. LCDs get brighter after 5 minutes than when you first turn them on. Things level out after everything has warmed up.
Now shifting colours..........that's a problem, but not if you're watching movies, making movies, playing video games, etc. It's only important if you plan on printing graphics and photos, or going to press with a magazine design or something. This is also common for LCDs, but not the better ones like Apple uses in their 23" and 30".
errrr... just wonder if you are implying that apple's lcd is betterthan dell's in quality, if so. would like to see some sources for that.
First off why didn't you call AppleCare first? I mean, if the RAM was the problem, it is listed on Apple's Support page as being a DIY repair [may not be entirely correct in that this computer is a Intel Mac Pro, and they are not yet listed on the page], but it is a DIY repair for almost every other model excluding the Intels.
However, AppleCare would of shipped him out a RAM replacement(s), and had them on his doorstep the next day. I am only saying that he should of called AppleCare first because, A] he would of most likely gotten the correct answer the first time, and B] wouldn't of had to care his heavy and expensive computer into the Apple Store [where they have given me bad advice on more than one occasion].
Now, I feel for the OP, in that I have had a similar situation regarding my tower while the Firewire Ports quit working just after my AppleCare ran out. But oh well, thats life.
However, AppleCare would of shipped him out a RAM replacement(s), and had them on his doorstep the next day. I am only saying that he should of called AppleCare first because, A] he would of most likely gotten the correct answer the first time, and B] wouldn't of had to care his heavy and expensive computer into the Apple Store [where they have given me bad advice on more than one occasion].
Now, I feel for the OP, in that I have had a similar situation regarding my tower while the Firewire Ports quit working just after my AppleCare ran out. But oh well, thats life.
I can see that the above poster above the useless post above mine(Sweetfeld28) is trying to get things back on topic - so can we PLEASE stop spamming the s#!* out of this guy's thread about some guy who didn't understand a "1 year Limited Waranty Policy"? Maybe you just had a dud? Ever think of that - to the dude with the pink 23" ACD.
Get back on topic.
Get back on topic.
it's hardware...anyone can anything fail at any time. anyone who can't realize that, shouldn't be buying anyone's hardware....
I really feel bad for these people with the issues.
Although, not all Apple Geniuses are bad. I had a 1.25GHz eMac that fried a logic board. I took it to the store, a week later I left with a 2GHz Core 2 Duo iMac with Wireless Keyboard and Mouse. Did not pay an extra red cent.
Although, not all Apple Geniuses are bad. I had a 1.25GHz eMac that fried a logic board. I took it to the store, a week later I left with a 2GHz Core 2 Duo iMac with Wireless Keyboard and Mouse. Did not pay an extra red cent.
Carlos
You are one lucky bastard. [ i don't really mean that, ok maybe just a little ] But, that is one Sweet deal.
Hmmm. Gets me thinking my G4 for a Mac Pro? Thats it i'm going to an Apple Store tomorrow. lol.
You are one lucky bastard. [ i don't really mean that, ok maybe just a little
] But, that is one Sweet deal.Hmmm. Gets me thinking my G4 for a Mac Pro? Thats it i'm going to an Apple Store tomorrow. lol.
Yeah, well, **** happens.
Sooner or later, you're going to have to learn that $2000, not even $2000 quadrillion, are going to buy you perfection.
errrr... just wonder if you are implying that apple's lcd is betterthan dell's in quality, if so. would like to see some sources for that.
Rolling your eyes is a pretty bad habit and may come off as rude.
Ever use the search function, or Google?
Wikipedia
Ever wonder why Apple LCDs are and have been SWOP certified for so long (possibly since they were introduced)?? I'm sure if you read the links, you'll understand why ACDs are so acclaimed........we're talking about colourimeter tests relative to a reference colour/monitor.
ProCare is a service offered at Apple Stores that offers one on one personal training, Fast Track priority, advanced reservations, yearly tune-up, and file transfer service from your old computer to a new Mac.
AppleCare Protection Plan is not an extended warranty. Apple only offers 1 year limited warranty. APP extends your computer's (plus monitor, keyboard, mouse) 90 days of support and 1 year repair coverage to 3 years of support; from the original date of purchase.
That's twice you rolled your eyes now.
Ever use the search function, or Google?
Wikipedia
Ever wonder why Apple LCDs are and have been SWOP certified for so long (possibly since they were introduced)?? I'm sure if you read the links, you'll understand why ACDs are so acclaimed........we're talking about colourimeter tests relative to a reference colour/monitor.
no way, i absolutely only rolled once.
wiki is talking about tech issue, not quality issue, im sure with high quality control, both apple and dell can make good products with their respective tech.
Dell beat ACD in term of qaulity control. Dell garantee your screen to be dead/stuck pixels free. The backlight is even and uniform color without color shifting. ACD have better color accuracy, text is more crisp, look sexier, but they tend to alway have stuck pixels, uneven backlight and color shift.
^^So what if that's true? Everything I said before about the displays still stands, regardless of whether it's a technology issue or not. That's what you asked me about, no?
Well Apple extends the warranty they give you for another 2 years. The coverage is for manufacturer's defects, not damage of any sort.
Oh, and the 90 days of support isn't really true. I can (and have) called Apple after 90 days and never been charged, as long as I'm talking about a warranty issue. If I have trouble with trying to make a movie in iMovie, then I might need to pay.
Well Apple extends the warranty they give you for another 2 years. The coverage is for manufacturer's defects, not damage of any sort.
Oh, and the 90 days of support isn't really true. I can (and have) called Apple after 90 days and never been charged, as long as I'm talking about a warranty issue. If I have trouble with trying to make a movie in iMovie, then I might need to pay.
But several people on here have said that Apple requires a credit card from you after 90 days before they will even talk to you, just in case.
It's difficult when you have a hardware failure to do anything much more than to take it in and have it repaired, but for most general support you've got MacRumorsCare
just about 24/7 here.
I have a well established, highly knowledgable Apple Sales rep at Apple who handles all my purchases
and that makes a tremendous difference in long term support.
just about 24/7 here.
I have a well established, highly knowledgable Apple Sales rep at Apple who handles all my purchases
and that makes a tremendous difference in long term support.
I understand your frustration, really but turning back to the dark side of
Windows or Vista when Apple is perfectly willing to repair your machine,
seems a bit extreme.
I would call Apple Customer Relations and talk to them.
Windows or Vista when Apple is perfectly willing to repair your machine,
seems a bit extreme.
I would call Apple Customer Relations and talk to them.