Here's a story that illustrates how good Apple Customer Service is.
I buy an iPhone 3GS 16gb just a few weeks ago. After using up the first factory half-charge, I plug it into the AC outlet adapter to charge it, and get nothing. "Not to worry" I think, and I plug the cable into the USB port on the side of MBP. iPhone vibrates and shows me the red battery to illustrate that it is charging.
About a week later though, regardless of whether I plugged the phone into the wall or to either of the USB ports on my MBP, iPhone would not charge or even vibrate to let me know it was connected. I tested another cable, and again no luck. The problem, I presumed, was with my iPhone.
I bring the iPhone in to a Mac Genius, share my experience, and the Genius agrees, it must be the phone. I'm immediately given a new phone and sent on my way. I get home, plug it in, and nothing. Damn.
Go back to a Mac Genius with my two cables this time as I presumed they must have BOTH been faulty, since this new phone did not solve the problem. WRONG. Cables worked on the Genius' iMac. Conclusion; my MBP is at fault.
I bring in my MBP to the Genius and he resets my MBP's PRAM (parameter random access memory) and boom, all done, no problems, everything is dandy.
I got a brand new phone, for free, for nothing. That's how good they are.
My challenge to anyone who disagrees is, find me a company that takes care of it's regular retail customers as efficiently...
I buy an iPhone 3GS 16gb just a few weeks ago. After using up the first factory half-charge, I plug it into the AC outlet adapter to charge it, and get nothing. "Not to worry" I think, and I plug the cable into the USB port on the side of MBP. iPhone vibrates and shows me the red battery to illustrate that it is charging.
About a week later though, regardless of whether I plugged the phone into the wall or to either of the USB ports on my MBP, iPhone would not charge or even vibrate to let me know it was connected. I tested another cable, and again no luck. The problem, I presumed, was with my iPhone.
I bring the iPhone in to a Mac Genius, share my experience, and the Genius agrees, it must be the phone. I'm immediately given a new phone and sent on my way. I get home, plug it in, and nothing. Damn.
Go back to a Mac Genius with my two cables this time as I presumed they must have BOTH been faulty, since this new phone did not solve the problem. WRONG. Cables worked on the Genius' iMac. Conclusion; my MBP is at fault.
I bring in my MBP to the Genius and he resets my MBP's PRAM (parameter random access memory) and boom, all done, no problems, everything is dandy.
I got a brand new phone, for free, for nothing. That's how good they are.
My challenge to anyone who disagrees is, find me a company that takes care of it's regular retail customers as efficiently...
