Apple support is awful (iTunes Store)

[Blue Hawk]

Hi.

I didn't know where to write this. I think it's right here. I just wanted to share my experience with the apple support. If you don't have problems with Apple, everything is great. But if you have, the support doesn't always want to help you with your problems. That's my experience for the last years about their "support". The battery thing a year ago was so "great" where they didn't want to change my battery for money and later they said "too late".

My latest expericene: Buyed a season pass for a few tv shows which are airing in the USA. Outside the USA it's sometimes the only legal way to see them early. Apple says that they are airing them after 24 hours after broadcasting on american television. One show, now 72 hours later, still isn't available on iTunes. On some other streaming services the episode is available. Sometimes apple needs 2-3 weeks to make them available but only in the USA they are always available. They have answered me, I should contact the support of the tv channel (lol).

If they sometimes really need a few weeks, they shouldn't say that "always 24 hours after the tv air" and sell the season passes for a lot of money. Usually they really upload them within 24 hours, but the most time they don't. Another streaming services does already have the newest episodes and are a lot of cheaper. Apple doesn't want to give me the money back.

Some people of you would say "Calm down. It's only 35 euros.". Another people would understand me. What should I do? Answering the support mails until they pay me the money back?

 

[tamaralig]

What I'm not understanding on this, are you in the US or not? you have to remember if you're not, you're actually crippling your own setup. Unless your saying that was comparing that to US services and feature availability (comes the country a company operates primarily in as a home base can affect)

In current releases, they are checking pretty heavy for location based services. what's available in one region isn't in another most often. I'm not going to accuse because I don't know your full setup, but I am going to say, if you're breaking a requirement then you're setting your own path for resolving anything that does occur. https://support.apple.com/en-us/HT204411 and on to https://support.apple.com/en-us/HT202729 there's a line there that says "Season Pass and Multi-Pass might not be available for all shows, or available to users in every country or region." Your user profile here says Germany. I'd like to know more details, if it really is something that can be fixed. Like are you connecting behind a VPN to make it look like you're physically in the US. Some countries also may have local limitations that network providers say Hey in the country XYZ may happen"
An honest suggest is if the shows are network based, Like TNT offers the show that you want to see, look into actually subscribing to the service directly. I stopped doing season passes a long time ago, my reason was a lot of bit different though. If you're willing, feel free to post more details and maybe someone on the forum can help make sure it's not system (your computer or network) based.