I bought a Black MacBook three weeks ago which promptly died (the RAM suddenly stopped working), so I travelled for nearly an hour to take it back to my 'local' Apple store (as I would have done with any other faulty product). I was then told that I would have to book in with a genius - the next day. So I had to come all the way home with my computer only to travel all the way back in. The genius took one look and handed me a new computer - it took all of five minutes. Now why the hell couldn't they do that the fist time I went there?! What a waste of my time. I've been an Apple-ite for several years but to have a MacBook that went pop in three weeks, bad/abnormal service procedures, MobileMe that still doesn't work properly, an iPhone that keeps crashing etc., I'm really wondering if it's worth paying the premium for Apple products.