Apple Support not supporting

Discussion in 'iPhone Tips, Help and Troubleshooting' started by libraritine, Nov 19, 2008.

  1. libraritine macrumors member

    Joined:
    Jun 12, 2007
    Location:
    Victoria
    #1
    Apple support isn't working.

    I am trying to replace my iPhone charger cord and when I input my serial number i get:

    ------------------------------------------------------------------------------

    1. Avoid being without your iPhone or accessory
    We know you don't want to be without your iPhone or iPhone accessory.
    Most issues can be resolved with a little troubleshooting.

    Before submitting a service request, please take a few minutes to try troubleshooting steps at How to verify iPhone hardware is working correctly. You might resolve the issue and avoid being without your product.

    iPhone Bluetooth Headsets
    These troubleshooting steps will show you the smoothest path to resolving your issue. Be sure to perform troubleshooting before having your iPhone Bluetooth Headset serviced.




    2. Describe the issue
    3. Additional information

    ------------------------------------------------------------------------------

    I'm not sure where the 'iPhone Bluetooth Headset' bit came from???!

    and then when I click 'continue'

    ------------------------------------------------------------------------------

    1. Avoid being without your iPhone or accessory
    I have followed the troubleshooting steps.

    2. Describe the issue
    3. Additional information

    ------------------------------------------------------------------------------

    and there is nowhere to click!!!

    nowhere to describe what my problem is or what item needs replacing

    there is no cancel or continue button!!!

    what's going on?
     
  2. btbrossard macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Chicagoland
    #2
    Sorry about the website not working, that stinks...

    Are you in the US? You should just call them and explain the problem at 800-MY-IPHONE.

    Are you in a different country? (I don't know where Victoria is) You can look up what number to call here.

    Good luck!
     

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