My son's headphones are toast. Went through Apple's convoluted system to see if I can get them replaced under warranty. Found an option that doesn't involve giving them more money, one where they call back. Never received the call. The other option without paying for tech support involved cross shipping, giving them $30 up front as a deposit, and letting them decide if they keep the money. Well, screw that. You can't just sent them in, let them decide, and they either send new ones or the old back?? Its really a crappy setup, and made me decide two things: 1. Won't be buying the Apple "care". 2. Won't be buying the Macbook Pro I've had my eye on. Just as I'm writing this, they call (one full hour late). He's telling me I need to give them the deposit, I say no. He says he'll get a manager to see if there's another option....U2...U2....back...says sorry for the delay...no problem.....speaking with Senior Tech Ian...says they need the deposit, can't over-ride it. I say no thanks, my son's happy with this $10 headphones. Conversation ends. Frankly, the headphones probably aren't worth the cost of postage, not sure why they're doing it this way and not giving people the option to just send them back and get another pair, but time to go shopping for a laptop. Thinkpads are nice.