I apologize in advance if there is a straightforward answer to this on the apple website, however, I have combed the apple website and cannot for the life of me figure this out. All I could find was the AppleCare protection plan and more about applecare. I do not have applecare and do not want apple care. Apologies for the rant, on to the issue... My powerbook has a hardware problem and the hardware needs to be replaced. Is there somehow/somewhere I can explain the issue in writing and then just mail in my powerbook to apple for fixing? Thanks for your help in advance, much appreciated!