iPhone X Apple swapped my iPhone

Discussion in 'iPhone' started by Hieveryone, Sep 27, 2018.

  1. Hieveryone macrumors 68040

    Joined:
    Apr 11, 2014
    #1
    Went in for dust under camera lens, and also complained the screens straight garbage. Easily smudges and scratches like crazy - easier than other iPhones in the past.

    About 1.5 hours later, new iPhone (white box) bc there was some problem.

    Thousand bucks on a phone...was hoping it’d go smoother than this.
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    You're complaining about the great customer service you received along with a new iPhone? :rolleyes:
     
  3. highertechnology macrumors 6502a

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    Jul 31, 2009
  4. tl01 macrumors 68020

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    Jun 20, 2010
  5. dazz87 macrumors 65816

    dazz87

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    Sep 24, 2007
  6. Hieveryone thread starter macrumors 68040

    Joined:
    Apr 11, 2014
    #6
    I'm happy. I'm sticking with Apple. I love my iPhone X.

    Just wish it didn't take so long.
     
  7. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #7
    They could have quickly said they couldn't do anything and had you on your way.
     
  8. Hieveryone thread starter macrumors 68040

    Joined:
    Apr 11, 2014
    #8
    Wouldn't they get fired for not doing their job?
     
  9. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #9
    Just pointing out a quicker alternative that many companies take often enough.

    The other possibility is that they could have had you send it in at your own cost so that they could look at it and try to fix it and send it back to you weeks later (potentially even without anything being fixed).
     
  10. Man on the moon macrumors regular

    Joined:
    Jun 7, 2010
    Location:
    Los Angeles
    #10
    Couldn't you have just returned and got a new phone ? LOL
     
  11. Hieveryone thread starter macrumors 68040

    Joined:
    Apr 11, 2014
    #11
    Ummm it's still under warranty. I didn't have to pay
    --- Post Merged, Sep 27, 2018 ---
    It's past 14 days :(
     
  12. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #12
    Yeah, Apple usually takes care of its customers.
     
  13. Hieveryone thread starter macrumors 68040

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    Apr 11, 2014
    #13
    Usually. Sometimes they give trouble I guess. Still kind of frustrated with the overall process tbh.
     
  14. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #14
    Could have been quite a bit more frustrating than the outcome that you had.
     
  15. off_piste macrumors 6502a

    Joined:
    Oct 25, 2015
    #15
    I can be one to give Apple grief but their customer service is not something to complain about. You must not realize how crappy of customer service other companies provide.
     
  16. Relentless Power, Sep 28, 2018
    Last edited: Sep 28, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #16
    I think it’s also fair that you should let others know you have had your iPhone X for almost a year, and now all of sudden you’re complaining about scratches/smudges and dust? How do we know that you have not abused the display yourself and you’re blaming Apple?
     
  17. ApplePersonFreak macrumors 6502a

    Joined:
    Sep 23, 2016
    #17
    Just because you spend a certain amount of money on something, doesn’t mean it’s all going to be a perfect product. There are bad seeds with everything now. You got a new phone, and yet you’re still complaining? Go to Samsung and see if you’ll get that same type of service. They’re going to say it’s your fault and make you pay.
     
  18. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #18
    They replaced your phone. Be grateful
     
  19. PBz macrumors 68020

    PBz

    Joined:
    Nov 3, 2005
    Location:
    PVB, Florida
    #19
    It’s called a “capture”. They have you send it in for engineers. They keep it.
     
  20. jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #20
    You're not the only paying Apple customer in that store at any one time. Perish the thought of the other peasant device owners who should wait on thou to go first who also have pending service and work orders or came into the store first and were waiting.

    There very likely was other repair work going on at the same time and they had to diagnose it before simply handing over a new device blindly.
     
  21. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #21
    Dude, I think you're being unrealistic. Go to any apple store and the place is hopping, and people are waiting. You paid a 1,000 for a phone, well the person next to you paid 3,000 for his MacBook Pro and is waiting. The other person paid 7,000 regarding his iMac Pro. Doesn't matter, you make an appointment and you wait your turn.

    Most of us don't want to wait an hour, or two for for customer support, but in the end, you got a replacement. Isn't that's what is important
     
  22. techspin macrumors 6502a

    Joined:
    Jul 21, 2014
    #22
    You'd probably still complain about something if they got you out in five minutes and upgraded you to an XS.
     
  23. Ifti macrumors 68020

    Ifti

    Joined:
    Dec 14, 2010
    Location:
    UK
    #23
    Every time I make an 'appointment' I still end up waiting at least 30 mins AFTER my agreed appointment time. Im always frustrated before I even get to the so called 'Genuis'.
     
  24. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #24
    I'm not dismissing the frustration part, I agree if we made appointments why do we end up waiting for a long time, but paying 1,000 doesn't give anyone a right to jump ahead of the line or a faster turn around time
     
  25. ectospheno macrumors regular

    Joined:
    Sep 19, 2005
    #25
    I wonder how many times they've thought that about the customers...
     

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43 September 27, 2018