I need help in contacting apple for customer support. I just recently purchased a new 15" PB and have already discovered that the battery is no good. I am in a deployed location with the military and I cannot call apple for more than 15 min; which by that time they haven't even answered my call. Is there an e-mail address or some sort of chat support program that I am not aware of? I have searched all over Mac's site and can only find the 800 numbers. Thank you for you help.