If the shop ever dings my car I'll be sure to ask for a new one....I'm pretty sure they would repair it though :roll eyes:
Why do you assume the store dinged it AND knew it was dinged AND then "tried to return it probably hoping..."
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Apple technician damaged my MacBook
- Thread starter Thatquadguy
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If the shop ever dings my car I'll be sure to ask for a new one....I'm pretty sure they would repair it though :roll eyes:
Why do you assume the store dinged it AND knew it was dinged AND then "tried to return it probably hoping..."
Yeah, because cars and computers are exactly the same thing :roll eyes:
Assuming OP is innocent and submitted a dent free MacBook, the dent had to of come from the technician. Surely the tech would notice they dented the computer, although I guess they could of been so completely careless and had no idea.
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plenty of people roll about in $3000 cars...and it likely got dented in handling, possibly unnoticed by the OP, Apple have done exactly the right thing and offered free repair without argument, I think some need to reset their expectations and I for one dont want to start paying more for Apple products because of this if it became a trend.
I think Apple could absorb the cost of a new computer if they damaged it themselves. How many billions do they have sitting around in cash?
LOL - you don't get billions in cash sitting around by giving free laptops under those circumstances...
They give free computers to some of those who destroy their own computer themselves (i.e liquid spills).
They repair those and if the technician notices its due to the owner's negligence then they'll charge them for the repair.
It happens. About a decade ago, I took a PowerBook into a Best Buy to have a third party hard drive put in. (This was before I realized how easy it was to do myself.) They were backlogged, so I waited the better part of the day, and when I got it back, there was a HUGE scratch on the bottom of the case. It looked like someone literally tried to carve something in it, but I'm assuming they just did the work on a non-smooth surface, or perhaps left the screws underneath it when doing the work.
I'm sure someone is going to scream, "But Apple is more careful than Best Buy!"but let's be honest. People are people.
LOL some members are ridiculous on these forums.
No, the OP does not deserve a replacement laptop. That's like saying that if your car was in for service and they put a small dent in the car that you demand a new car. Nope! They'll fix it, and if they can't they'll replace that particular panel like they'll do with his macbook
No, the OP does not deserve a replacement laptop. That's like saying that if your car was in for service and they put a small dent in the car that you demand a new car. Nope! They'll fix it, and if they can't they'll replace that particular panel like they'll do with his macbook
Agree with all the above.
Guess OP and some otheres have this sense of entitlement mentality....
Agree with all the above.
Guess OP and some otheres have this sense of entitlement mentality....
If the dent came from a drop, then I would want a new computer, as there's no telling what else may have been damaged. If it was a scratch, then I'd be much less concerned. That's all there is to it in my eyes. If you disagree, that's absolutely fine, everyone has differing opinions.
There's plenty of ways to "tell" if anything else has been damaged. It isn't difficult to inspect the electronics and run diagnostics.
There's a reason why this thread is basically you and the OP versus everyone else....
You're saying that I'm wrong to think what I think? Fair enough, but I respectfully disagree. This thread really isn't going anywhere, so this will be my last post in it. OP, good luck to you, I hope it all works out well in the end.
No, I'm not saying you're "wrong." Opinions can't be wrong. I'm just saying that you're in the minority, and as such, that's the reason why Apple (and companies like it) will handle cases like these in the manner they are.
The days of Apple giving people new/refurbished items to replace damaged items is largely over. Break the screen on your iPhone they will now fix it rather than give you a replacement, etc. The only time they will replace something is if the repair cost is prohibitive. Apple is a business and cannot continue to make records profits giving customers replacement items regardless of the good will it engenders. With the advent of the iPhone and iPad they have transformed into a mass producer of electronics (similar to Samsung, Sony etc.) and cannot afford to be as nice as they once were.
If the dent is on the bottom plate then it can be replaced very quickly and easily. Why don't you suggest that Apple have the bottom shipped to the store and have it repaired while you wait?
But the big point of that story was that wasn't even the store's or technician's fault.
I honestly would be a little hesitant about just accepting a repair cause most likely it was dropped to get that dent. And maybe it's acting fine now but who says that didn't loosen something and will cause problems later on (when the OP can no longer claim the store did it). Though I would at least be happy if they were willing to assure me that it was noted and that if something happened it would be covered. Course you kinda have to trust they'll actually cover it.
They could have overnighted him a refurbished of the same configuration also, or maybe a NEW one
I haven't ever dropped a computer off for a repair. However, I have had work done on my cars and motorcycle over the years. I learned after an incident similar to OP's to take pics of things before dropping them off. I would make sure and take a few in front of the person taking the car (mainly to let them know I had pics).
As for the responsibility of Apple, I think a thorough diagnostic to eliminate possible damaged parts and a repair of the dented piece is sufficient. The week delay sucks but I don't see why they can't ship the part to the store and the OP have it replaced at their convenience. If it absolutely has to be sent off for a week delay then a small gift card ($25) would be nice since the OP is losing use of his computer for a week because of the technician.
On a side note, Apple will issue "loaner" computers while repairs are done?
As for the responsibility of Apple, I think a thorough diagnostic to eliminate possible damaged parts and a repair of the dented piece is sufficient. The week delay sucks but I don't see why they can't ship the part to the store and the OP have it replaced at their convenience. If it absolutely has to be sent off for a week delay then a small gift card ($25) would be nice since the OP is losing use of his computer for a week because of the technician.
On a side note, Apple will issue "loaner" computers while repairs are done?
I have heard there are loaners if your a business customer only, than again I've heard the genius say its going to be 3 to 5 business days and than call the customer back and say that there repair is done and you can get it back the same day or the next day. From what I've seen and experienced lately Apple's quality control is going down hill.
If a mechanic drives your car off the lift and it falls into the bay and bends the frame are you going to take a "repaired" frame? Of course not! There is no telling what could happen later because of it.
The same applies here. If they wanted to repair it, the OP should get nothing less than everything but the display and battery being replaced. However, total replacement would be best.
A frame affects the future function and durability of the car. A dent in the chassis of a computer does not. Your analogy is flawed.
My reasoning is the following:
1) I dropped ~2700 on this piece of hardware.
2) I brought my machine to be serviced by professionals
3) I expected my device to be handled with the same level of care that I do.
Why should I as a customer be without a computer for an entire week or possibly longer? I didn't drop the machine, I didn't dent the case. Had I done said repairs myself, the damage may have not happened. In short, I would complain for either an express resolution in the store, or if its that bad see what you can do with a manager.
I was in a similar bind recently...I use my Mac not to play games or check facebook but as an extension of myself in my day to day. I develop and work on projects. I don't have a "backup machine" nor should I need one. Spending close to three grand on a Mac should justify its price tag and level of service. I did not accept the 1 week turnaround time as an acceptable solution...
1) I dropped ~2700 on this piece of hardware.
2) I brought my machine to be serviced by professionals
3) I expected my device to be handled with the same level of care that I do.
Why should I as a customer be without a computer for an entire week or possibly longer? I didn't drop the machine, I didn't dent the case. Had I done said repairs myself, the damage may have not happened. In short, I would complain for either an express resolution in the store, or if its that bad see what you can do with a manager.
I was in a similar bind recently...I use my Mac not to play games or check facebook but as an extension of myself in my day to day. I develop and work on projects. I don't have a "backup machine" nor should I need one. Spending close to three grand on a Mac should justify its price tag and level of service. I did not accept the 1 week turnaround time as an acceptable solution...
LOL - life has a habit of meaning you need one, won't have access to one....and won't be able to blame anyone else and/or expedite the repair....but thats just life.
Truth be told...sometimes I sit back and wonder why I dropped all this cash when I am really sitting in terminal shells all day.