About a month ago I decided to take the plunge...got rid of my trusty old PC and replaced it with a new iMac. A week ago my new iMac's power supply died. So after driving to two different apple stores (one didn't have parts) and standing in line for an hour at each I was told the repair would be complete in 3-5 days. Cool, thanks for having me wait in line just to drop the system off. I got the system back today and stuck between the lcd and the outer glass was this metal object: This object scratched up the glass cover and the lcd behind it. The top of the casing is also scratched up from when the techs either moved the system around or laid it down. Unfortunately Apple the customer relations office is closed until Monday. Maybe Apple will replace the system but they can't make up for the many hours I've wasted dealing with this and related headaches from my 'NEW' iMac. Be cautious when taking your computers in for repair, obviously some apple geniuses(laugh) are not very thorough.